Receptionist

We\’re looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.

So what can we offer you in return?

We\’re an organisation which puts people first. We\’ll do everything possible to help you feel respected, valued and included. We\’ll help you learn, acquire new skills and gain further experience to support your career development. And we\’ll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you\’ll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don\’t forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

We are looking for a customer focussed receptionist for a Receptionist for our Trust HQ in Portland House, Worthing.

The working hours are:

Reception duties will include greeting our staff, visitors and service users.You will also be answering queries via telephone and email.

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality.

Main duties of the job

• To ensure efficient operation of the reception area
• Answer queries and convey messages via telephone and email
• The post-holder will be expected to work independently and as part of the administrative team, prioritising and organising their own workload, whilst considering the competing demands of the team and ensuring that reception administrative work is carried out within set timescales.
• To assist with general clerical work/typing as required, and help with
  meeting room arrangements and hospitalities where required
• Where required, ensures all letters/parcels are either franked or stamped and sorted forcollection, arranging for Recorded/Special Delivery when necessary

Working for our organisation

We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

Working in Sussex:

• Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns there’s always new experiences to be enjoyed

• Embrace the city life with great access to visit Brighton and London

• With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

We’d love you to join our organisation that is rated ‘good’ overall and ‘outstanding’ for caring by the Care Quality Commission. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.

Detailed job description and main responsibilities

• To ensure efficient operation of the reception area
• Answer queries and convey messages via telephone and email
• To assist with general clerical work/typing as required, and help with
  meeting room arrangements and hospitalities where required
• Where required, ensures all letters/parcels are either franked or stamped and sorted for collection, arranging for Recorded/Special Delivery when necessary

Person specification

Qualifications

• NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
• PC skills and knowledge of Microsoft Office software

Knowledge/Experience

• Previous reception and switchboard experience
• Experience of working with the public

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.

We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.

In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.

Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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