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- Tasks: Welcome patients, book appointments, and handle queries in a busy healthcare environment.
- Company: Join the Mid and South Essex NHS Foundation Trust, a key player in local healthcare.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Dynamic role with varied shifts across multiple sites, perfect for adaptable individuals.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service or reception, with strong communication skills.
The predicted salary is between 20400 - 28400 £ per year.
Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Town Basildon Salary £24,465 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 21/10/2025 23:59
Radiology Patient Pathway Assistant – Receptionist / Booking Clerk
Band 2
Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Thank you for your interest in the position of Patient Pathway Assistant, please take time to read the job description and person specification attached.
We are looking for an individual who has excellent people skills with experience in reception work, administration and telephone appointment center\’s.
The perfect candidate will join our large, busy and friendly Radiology Admin Team.
The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.
This role will be cover the Basildon Hospital site, which include Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
The Ideal candidate will have these desired skills and attributes, but training will also be given;
- Experience in working in a patient / customer facing role.
- Excellent telephone manner.
- Attention to detail.
- Work accurately and calmly under pressure.
- High level of computer literacy.
- To be able to multi-task.
- Excellent timekeeping.
- Flexibility to cover colleague absence
- Flexibility to change days / hours if needed.
Please note that this vacancy may close early due to number of applications.
Main duties of the job
The Job is 37.5 hours per week, we work various shifts over 5 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 10am – 6pm, 12pm-8pm, all shifts will be on a Rota.
The role will cover different reception areas and a call center within the main Basildon site and 4 offsite locations where we run services, you will be required to travel to these sites. they are;
- Main X-Ray department
- Ultrasound Department
- CTC Reception
- Courtyard MRI and CT
- Maternity Ultrasound reception
- Orsett X-ray Department
- St. Andrews Centre, Billericay
- Brentwood Community Hospital, X-ray Department
- Thurrock Community Diagnostic Center, Grays
This Role will be based at Basildon Hospital, but you may at times required to cross site cover at one of our other Sites – Southend or Broomfield Hospital.
The main duties of this role will include Reception work – checking in and out patients, dealing with patient queries, and booking appointments.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Are you looking for an exciting Radiology Patient Pathway Assistant – Receptionist / Booking Clerk role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Education
- Good level of general education e.g. GSCEs or equivalent
- Good literacy – demonstrated through minimal mistakes on application
- Qualification in administration
Experience
- Experience of working with the public
- Experience of working as receptionist in NHS or Healthcare environment
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Radiology Patient Pathway Assistant - Receptionist / Booking Clerk employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Patient Pathway Assistant - Receptionist / Booking Clerk
✨Tip Number 1
Get to know the NHS and its values! Research Mid and South Essex NHS Foundation Trust, understand their mission, and be ready to chat about how you can contribute to their goals. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with patients and staff, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to handling queries and booking appointments.
✨Tip Number 3
Be flexible and show it! The job requires covering various shifts and locations, so highlight your adaptability in interviews. Share examples of times you've successfully managed changing schedules or worked under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Radiology Patient Pathway Assistant - Receptionist / Booking Clerk
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your skills fit in.
Show Off Your People Skills: Since this role is all about interacting with patients and staff, highlight your experience in customer service or reception work. We want to see how you handle queries and keep things running smoothly!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need right there.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Radiology Patient Pathway Assistant. Familiarise yourself with the key tasks like booking appointments and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role involves interacting with patients and staff, be prepared to showcase your excellent people skills. Think of examples from your past experiences where you've successfully dealt with customers or patients, especially in stressful situations. This will highlight your ability to remain calm and professional under pressure.
✨Practice Your Telephone Manner
Given that you'll be handling phone calls, practice your telephone etiquette before the interview. You might even want to do a mock call with a friend. Focus on speaking clearly, listening actively, and responding appropriately to questions. This will show that you're ready to handle the demands of the job.
✨Be Ready to Discuss Flexibility
The job requires flexibility in terms of hours and locations. Be prepared to discuss your availability and willingness to adapt to different shifts or cover for colleagues. Highlight any previous experiences where you've had to be flexible, as this will demonstrate your commitment to the team and the role.