Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient bookings and provide essential information about radiology scans.
- Company: Join George Eliot Hospital, a trusted NHS provider serving over 350,000 people since 1948.
- Benefits: Enjoy flexible working, 27 days leave, on-site nursery, and a subsidised restaurant.
- Why this job: Make a real difference in patient care while working in a supportive and friendly environment.
- Qualifications: Good GCSEs or NVQ Level 3 in Business Admin/Customer Service; experience in booking systems preferred.
- Other info: We value diversity and encourage applications from all backgrounds, including the Armed Forces community.
The predicted salary is between 24000 - 36000 £ per year.
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people. The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire. Our vision is "to EXCEL at patient care". If you think you’ve got what it takes, help us realise this and join #TeamEliot.
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview:
- 22.5 hours per week
- Permanent
- Closing Date: 8th July 2025
- Interview Date: TBC
This post may close early due to high numbers of applications, so you are advised to apply promptly. All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Main duties of the job:
- To communicate with patients within the department and on the telephone
- Provide patients with information regarding their scans and in particular preparations they need to follow prior to appointment
- Liaise with other members of staff within the department
- Show empathy and tact at all times when dealing with the public
- Attend Mandatory Training sessions as required
- Follow the policies and procedures laid down within the Radiology Department and throughout the Trust
- Suggest improvements that could be made in a particular job role possibly saving time/money for the department
- Accuracy and confidentiality are the most important responsibilities of the job role
- Input and retrieve patient details using the Trust wide PAS system and the RIS
- Interrogate and validate the departmental waiting lists to ensure that robust and accurate data is available to requestors
- Participate in the future upgrades of the radiology information system
- Support service improvement within the radiology department
- Monitor the efficiency of the booking system and suggest improvements
- Comment on policies and procedures
Working for our organisation:
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
- Effective Open Communication
- Excellence and safety in everything we do
- Challenge but support
- Expect respect and dignity
- Local health that inspires confidence
Benefits:
- On-site nursery
- 27 days minimum annual leave plus bank holidays
- Cycle to work scheme
- Flexible working
- In house training and development
- Buying and selling of annual leave
- Subsidised restaurant
- Tranquillity garden
- Generous subsidised on-site parking
Detailed job description and main responsibilities:
- Provide an appointment booking service within the Radiology Department
- Provide cover for other Appointment Clerks within the Radiology Department
- Ensure that all Radiological referrals are scheduled to the appropriate modality in an efficient manner to avoid any loss of capacity in the agreed sessions
- Maintain a short notice list of patients with contact numbers to ensure the efficient use of appointment spaces that become available
- Telephone patients if scheduling occurs less than 7 days before their appointment date
- Use of the Soliton and Lorenzo systems
Person specification:
Experience and Knowledge:- Experience of booking all radiological examinations, including patient preparations
- Experience of using a booking system in some environment
- Good standard of education up to GCSE or Level (A-C) standard
- NVQ level 3 in Business Administration or Customer Service; or demonstrable relevant experience
- Ability to schedule radiological examinations, taking into account radiologist, radiographers and sonographers rota
- Highly developed communication skills; provide, receive and negotiate complex information where persuasive, motivational or reassurance skills are required
- In depth knowledge of all administration tasks and duties
Please note: George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.
By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC. The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes. All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.
Other:
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.
In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.
George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.
Radiology Booking Administrator employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Booking Administrator
✨Tip Number 1
Familiarise yourself with the specific booking systems mentioned in the job description, such as Soliton and Lorenzo. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your communication skills during the interview process. Since the role involves liaising with patients and staff, be prepared to share examples of how you've effectively communicated complex information in previous roles.
✨Tip Number 3
Show your enthusiasm for patient care and service improvement. Research the values of George Eliot Hospital NHS Trust and be ready to discuss how you align with their vision to 'excel at patient care' during your interview.
✨Tip Number 4
Prepare to discuss any experience you have with scheduling and managing appointments. Be ready to explain how you ensure efficiency and accuracy in your work, as this is crucial for the role of a Radiology Booking Administrator.
We think you need these skills to ace Radiology Booking Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Radiology Booking Administrator position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in booking systems or customer service roles. Mention specific examples where you successfully managed appointments or communicated effectively with patients.
Showcase Communication Skills: Since the role requires highly developed communication skills, provide examples in your application of how you've effectively communicated complex information in past roles. This could include situations where you had to reassure or motivate others.
Express Your Commitment to Patient Care: Align your personal values with the Trust's vision of 'excelling at patient care'. In your application, express your passion for providing excellent service and how you can contribute to a positive patient experience.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Radiology Booking Administrator. Familiarise yourself with the booking systems mentioned in the job description, such as Soliton and Lorenzo, and be prepared to discuss how your experience aligns with these tasks.
✨Demonstrate Empathy and Communication Skills
Since the role involves communicating with patients, it's crucial to showcase your ability to handle sensitive situations with empathy. Prepare examples from your past experiences where you've successfully communicated complex information or provided reassurance to patients.
✨Highlight Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail has positively impacted your previous roles, especially in administrative tasks.
✨Show Enthusiasm for Continuous Improvement
The job description mentions suggesting improvements within the department. Be prepared to discuss any ideas you have for enhancing efficiency in booking systems or patient communication, demonstrating your proactive approach to service improvement.