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- Tasks: Support daily operations in GP practices, assisting patients and managing administrative duties.
- Company: Join The Royal Wolverhampton NHS Trust, a leading healthcare provider in the West Midlands.
- Benefits: Enjoy flexible working hours, personal development opportunities, and a supportive team environment.
- Why this job: Be part of a diverse team making a real impact on patient care and community health.
- Qualifications: GCSEs in English and Maths, plus experience in customer care and Microsoft Office.
- Other info: Opportunities for part-time work and potential visa sponsorship available.
The predicted salary is between 20400 - 28400 £ per year.
Main area Primary Care Grade Band 2 Contract Permanent: To cover practice opening hours from 8am to 6.30pm, Monday to Friday. Opportunity to work across different GP practices within RWT PCN. Hours
- Full time
- Part time
37.5 hours per week (Part time considered) Job ref 225-Div3-7351163
Employer The Royal Wolverhampton NHS Trust Employer type NHS Site RWTPCN Primary Care Practices Town Wolverhampton Salary £24,465 per annum pro rata Salary period Yearly Closing 09/09/2025 23:59
Primary Care Administrator
Band 2
Job overview
The Primary Care Services Directorate is looking for a number of dynamic and highly motivated administrators to join the admin teams to support the day to day running of the RWT PCN practices.
The post holder(s) must be flexible, a good team player with a positive attitude, have an empathetic manner, excellent communication skills, organisational aptitude, ability to work under pressure and a good understanding of basic IT packages. Attention to detail is expected at all times. Previous reception experience/office based role is essential. The post holder(s) may at times be required to work at different sites to meet the demands of the service.
In return, the Trust is committed to personal and professional development; the successful applicant(s) will receive support and training to deliver the requirements of the role, to achieve their full potential and to become a key member of the team.
Main duties of the job
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
To provide a comprehensive reception and administrative support to the practice e.g., specific responsibilities within the practice clinical systems and some personnel administration.
To enthusiastically support the Practice team in developing systems of improvement and new innovations.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.
Person specification
Qualifications
- GCSE or equivalent grade C or above in English and Maths
- NVQ Level 2 in Business Administration Qualification or relevant experience
Experience
- Experience using Microsoft Office applications
- Customer Care Experience
- EMIS Experience
Communication
- Evidence of excellent communications skills both verbally and written demonstrated with people at all levels and in all circumstances
Flexible Working – As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications – Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.
Visa/Sponsorship Information
The Trust welcomes suitably qualified applicants including those who may require a Trust issued Certificate of Sponsorship. However, not all our roles are eligible for visa sponsorship. If you require sponsorship, we recommend applicants check whether the role is eligibility prior to applying. More information can be found on the UKVI website:Health and Care Worker Visa orSkilled Worker Visa .
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Primary Care Administrator employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as EMIS. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Highlight your customer care experience by preparing examples of how you've effectively communicated with patients or clients in previous roles. This will demonstrate your ability to project a positive image and handle inquiries efficiently.
✨Tip Number 3
Show your flexibility and adaptability by discussing any past experiences where you had to work in different environments or teams. This aligns well with the role's requirement to work across various GP practices.
✨Tip Number 4
Research the Royal Wolverhampton NHS Trust and its values. Being able to articulate how your personal values align with theirs during the interview can make a strong impression and show your commitment to their mission.
We think you need these skills to ace Primary Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous reception or office-based roles. Emphasise your communication skills and ability to work under pressure, as these are key for the Primary Care Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS. Mention specific examples of how your skills align with the job requirements, such as your experience with Microsoft Office applications and customer care.
Highlight Qualifications: Clearly list your qualifications, particularly your GCSEs in English and Maths, and any relevant NVQ qualifications. If you have experience with EMIS or similar systems, make sure to include that as well.
Showcase Flexibility and Teamwork: In your application, demonstrate your flexibility and ability to work as part of a team. Provide examples of how you've successfully collaborated with others in past roles, as this is important for the dynamic environment of the RWT PCN practices.
How to prepare for a job interview at Transformationunitgm
✨Show Your Empathy
As a Primary Care Administrator, you'll be interacting with patients regularly. During the interview, demonstrate your empathetic nature by sharing examples of how you've handled sensitive situations in the past.
✨Highlight Your Organisational Skills
The role requires excellent organisational aptitude. Be prepared to discuss specific instances where you've successfully managed multiple tasks or projects, showcasing your ability to work under pressure.
✨Familiarise Yourself with IT Systems
Since the job involves using basic IT packages and possibly EMIS, brush up on your IT skills before the interview. Mention any relevant experience you have with these systems to show you're ready to hit the ground running.
✨Prepare for Teamwork Questions
Being a good team player is crucial for this role. Think of examples that illustrate your ability to collaborate effectively with others, and be ready to discuss how you contribute positively to a team environment.