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- Tasks: Provide clerical support to the ward and assist midwifery staff with patient reception.
- Company: Join the University Hospitals Plymouth NHS Trust, a leader in healthcare innovation.
- Benefits: Enjoy a competitive salary, career development, and a supportive work environment.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSE Maths & English or equivalent experience; strong communication and organisational skills.
- Other info: Flexible working options available; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 20400 - 24465 £ per year.
To provide a clerical service to the Ward and assist the Midwifery staff in the reception of pregnant women, mothers, babies and visitors to the ward. To work in collaboration with staff in other areas of the directorate and Trust to facilitate a streamlined service for the patient. Provide and deliver a high standard of a full clerical service to the ward using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical knowledge.
Main duties of the job:
- Deal with enquiries, including telephone enquiries in conjunction with and under the direction of Clinical / nursing staff.
- Maintain Hospital notes in accordance with the Plymouth Hospital NHS Trust policies.
- Entering admissions and discharges on PM, including ward transfers, clinical transfers and speciality transfers and updating patient information where necessary.
- Review community referrals and action them, by recording on IPM and ensuring all relevant procedures or treatments are coded.
- Ensure paperwork that needs to be retained is done so (electronically and/or physically) and is disposed of confidentially after the retention period is over.
- Ensure the bed state is kept up to date on iPM and Salus.
- Commence paperwork as appropriate on patient’s admission in new front sheets and labels.
- File reports, ensuring they have firstly been seen and initialled/actioned if necessary, by Medical/Nursing staff.
- Ensure availability of case notes (including investigation reports) for all admissions.
- Obtain notes from other departments using a computerised tracing system.
- Trace notes in and out of the ward using the computerised tracing system.
- Liaise with other departments and secretaries regarding referrals, appointments and investigations to be arranged and book transport as required, updating iPM as per Trust Policy.
Qualifications:
- Educated to GCSE Maths & English level 4-9 (A-C) or equivalent standard or equivalent demonstrable experience.
Knowledge & Experience:
- Demonstrable experience in working with the general public.
- Demonstrable experience in the use of Microsoft Office.
- Proven knowledge of Data Protection and GDPR.
- Demonstrable experience of working within the hospital environment.
- Understanding Trust values.
- Demonstrable Patient Management System experience.
- Excellent telephone manner and ability to deal with queries politely and efficiently.
- Well organised and able to work well in a busy environment.
- Good time management skills and ability to prioritise workload.
- Good communication and organisational skills.
- Must display an all-round interest in clerical duties.
- Ability to work un-supervised.
We recognise that work-life balance is important for our colleagues and invite requests from applicants about less than full-time/flexible working for our advertised roles. We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience.
Ward Clerk in Plymouth employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk in Plymouth
✨Tip Number 1
Get to know the NHS Trust! Research University Hospitals Plymouth and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local NHS events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to clerical duties and patient management systems. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions or need support, you can reach out directly to the recruitment team for assistance.
We think you need these skills to ace Ward Clerk in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Ward Clerk role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the duties of a Ward Clerk. Mention any clerical or healthcare-related roles you've had, especially those involving patient management systems or working in busy environments.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application via our website for a smoother process. This way, you can ensure all your details are captured correctly and you’ll receive updates directly from us. Don’t forget to check your email regularly!
How to prepare for a job interview at Transformationunitgm
✨Know Your Role
Familiarise yourself with the specific duties of a Ward Clerk. Understand how clerical tasks support the Midwifery staff and patient care. This will help you answer questions confidently and show your genuine interest in the role.
✨Brush Up on Policies
Review the Plymouth Hospital NHS Trust policies, especially those related to data protection and patient management systems. Being knowledgeable about these policies will demonstrate your commitment to maintaining high standards in patient care and confidentiality.
✨Practice Your Communication Skills
Since you'll be dealing with enquiries and liaising with various departments, practice clear and polite communication. Consider role-playing common scenarios with a friend to enhance your telephone manner and ability to handle queries efficiently.
✨Show Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities and time management skills. Be ready to discuss how you've prioritised workloads in busy environments, as this is crucial for a Ward Clerk.