Gynaecology / Peri Natal Appointments Officer in Plymouth

Main area: Gynaecology/Peri Natal Appointments Officer

Grade Band: 3

Contract: Permanent, 0.36 WTE

Hours: Part time - 13.5 hours per week

Job ref: 216-NB-DA7663382

Employer: University Hospitals Plymouth NHS Trust – NHS Site Derriford Hospital

Town: Plymouth

Salary: £24,937 – £26,598 per annum pro rata

Closing: 18/02/2026 23:59

Job overview:

Co‑coordinate the booking of post‑natal women into the peri‑natal clinics with the peri‑natal midwives and physiotherapists. Ensure women are contacted and booked within specific timeframes as indicated by the referral. Liaise with the team to ensure clinics are booked appropriately.

Main duties of the job:

• Responsible for booking and preparing peri‑natal appointments for the team.
• Liaise with midwives, physiotherapists, medical secretaries, central records library and outpatient staff.
• Provide an efficient and reliable service in line with national targets, meeting Trust standards.

Detailed job description and main responsibilities:

• Receive referral letters from GPs via the consultants and organise priority of action.
• Consult General Practitioners if there are discrepancies in referral letters.
• Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
• Regularly use the electronic referral service (eRS) system to accept/redirect/reject appointments according to guidelines.
• Manage TAL reports received from Administration Manager and inform them of any problems or queries.
• Maintain outpatient waiting lists.
• Ensure that all referrals are put onto iPMS following the guidelines set out in the Trust’s waiting list policy.
• Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinician’s booking rules.
• Book follow‑up appointments that have been requested by wards/medical secretaries using the follow‑up waiting list.
• As required, telephone patients with urgent/last minute appointments.
• Receive and deal with confidential telephone enquiries from patients.
• Be able to handle patient complaints.

Person specification:

• Demonstrable experience
• Proven knowledge
• Educated to GCSE or equivalent standard
• Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
• Accuracy
• Organisational skills
• Ability to work on own initiative but also as a member of a team demonstrating the ability to work unsupervised within stated guidelines
• Understanding the Trust’s waiting list policy within the workplace
• Ability to work un‑supervised

• Good level of ability to use computerised systems
• Demonstrable experience in working with the general public
• Demonstrable experience in the use of Microsoft Office
• Proven knowledge of Data Protection and GDPR
• Proven knowledge of Patient Management Systems
• Demonstrable experience of using databases
• Proven understanding of RTT management in line with Trust standards
• Proven use of PTL management

Working for our organisation:

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

Please note that all communication will be electronic. If you have any issues with applying online and need additional support, contact the recruitment manager for this post. We recognise that work life balance is important for our colleagues and invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We welcome and encourage applicants who identify with all protected characteristics to apply for our roles, as diversity strengthens our teams.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.