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- Tasks: Help patients book appointments efficiently and manage enquiries with care.
- Company: Join the North Cumbria Integrated Care NHS Foundation Trust, dedicated to outstanding healthcare.
- Benefits: Enjoy 27 days holiday, NHS discounts, and professional development opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: 5 GCSEs A-C or equivalent and experience in NHS administrative processes.
- Other info: Flexible hours and a supportive, inclusive work environment await you.
The predicted salary is between 19900 - 20900 £ per year.
Main area Contact Centre Grade NHS AfC: Band 3 Contract Permanent Hours Part time – 24 hours per week (1 post working 24 hours a week) Job ref 262-A-25-7450530
Employer North Cumbria Integrated Care NHS Foundation Trust Employer type NHS Site Maglona House Town Carlisle Salary £24,937 – £26,598 Per Annum Pro Rata Salary period Yearly Closing 10/10/2025 23:59
Patient Care Advisor
NHS AfC: Band 3
Job overview
Patient Care Advisor – 24.00 hours per week – Permanent
An opportunity has arisen for a suitable candidate to join our Contact Centre team
The role is to ensure patients are appointed into Ophthalmology and Vascular clinic slots in a timely and efficient manner, ensuring patients wait no longer than the maximum waiting time standards for their health care.
The Contact Centre is based at Maglona House, there are four booking teams which consist of:- The referral team (including fast track), medical, surgical and community booking team. Each has a team lead overseeing operations, there is also a deputy service manager and a senior service manager.
Main duties of the job
- Communicating with patients on multiple pathways
- Ensure patients are appointed timely and effectively
- Ensuring all recorded activity is accurate in regard to constitutional targets
- To call and agree appointments with patients whilst maintaining confidentiality and being, at all times, sensitive to the nature of appointments.
- Accommodate patients preference regarding the date and time of appointments to the best of your ability.
- To deal with all patient enquiries in an effective manner
- To ensure that all enquiries with an action are dealt with in a timely manner
- The ensure patients records are kept up to date with accurate information
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
· Being a clinically led organisation
· Quality and safety at the heart of our Trust
· A positive patient experience every time
· A great place to work
· Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person specification
Application form
- 5 GCSE\’s grade A-C or equivalent
- Previous experience in the managing of NHS administrative booking processes
- NVQ level 3 Business and Admin
- Patient Administration System Training Out Patient Booking and understanding of Audit trail.
- Agree to work towards Customer service level 3 or agreement to work towards
Experience & Knowledge
- Administration and / or customer service experience gained within a healthcare environment in order to hold a good understanding of the role of the contact centre and general clinical and administrative processes in the NHS.
- Good IT and keyboard skills acquired through experience, including Outlook and Excel, local databases, software, Internet
- ECDL or equivalent experience
- NHS.Net mail accounts
- Excellent communication skills, both written and verbal
- Ability to organise own workload and and work under pressure to meet NHS target deadlines
- Good personal judgment skills in order to recognise situations faced each day (such as what to do when a patient cannot be booked an appointment within trust waiting time targets), and be confident to send report to Service Managers
Personal Attributes
- A desire to develop both the services of the Contact Centre and yourself by undertaking further training courses
Other Requirements
- Flexible approach to working hours to cover until 6.30 pm on a rota Mon – Fri
Employer certification / accreditation badges
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Patient Care Advisor employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Patient Care Advisor responsibilities and the NHS values. This way, when you get that interview, you can show off your knowledge and passion for providing top-notch patient care.
✨Tip Number 2
Network like a pro! Connect with current employees at North Cumbria Integrated Care NHS Foundation Trust on LinkedIn or attend local healthcare events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and administrative processes. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to outstanding healthcare services in North Cumbria.
We think you need these skills to ace Patient Care Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Care Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of patient interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively communicated in a previous role.
Highlight Relevant Experience: If you've got experience in NHS administrative processes or customer service, make sure to shout about it! Detail your past roles and how they’ve prepared you for this position, especially any experience related to booking appointments or managing patient enquiries.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being considered. It’s super easy, and you'll be able to keep track of your application status there too!
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care Advisor role. Familiarise yourself with the key responsibilities, such as managing appointment bookings and handling patient enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Care Advisor, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Be ready to discuss how you would handle sensitive situations, ensuring you maintain confidentiality while providing a positive patient experience.
✨Demonstrate Your Organisational Skills
The ability to manage your workload and meet NHS target deadlines is essential. Think of specific instances where you've successfully organised tasks under pressure. Highlight your IT skills, especially with systems like Outlook and Excel, as these will be important in your day-to-day responsibilities.
✨Emphasise Your Commitment to Quality Care
The Trust values safe, high-quality care. Be prepared to discuss how you align with their principles and your desire to contribute to outstanding healthcare services. Share any relevant experiences that showcase your dedication to patient care and your willingness to learn and grow within the role.
