Pathology Administration Officer

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Rotal Glamorgan Hospital Town Llantristant Salary £25,313 – £26,999 per annum pro rata Salary period Yearly Closing 01/10/2025 23:59

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

We are looking for an experienced administrator to join our friendly team. The post holder will provide a confidential, comprehensive and efficient administrative service to the Service Managers and laboratories within Pathology. The role includes a varied range of administrative duties which will be specified according to diverse issues that arise on a daily basis. Some reception duties will also be required. An excellent telephone manner is needed for this role along with the ability to communicate with staff at all levels.

The administrative officer will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors to the service.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Applicants should have good knowledge of clerical and administrative procedures and systems, strong communication skills and the ability to prioritise work and identify urgent requirements.

You must be capable of working well in a team and having a flexible approach to the service needs is essential.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

Please see attached documents for a full job description which outlines the main responsibilities of the role.

Person specification

Qualifications and/or Knowledge

• Knowledge of clerical and administrative procedures and systems acquired through NVQ level 3, or possess skills, knowledge, training and experience to equivalency.

Experience

• Experience of working in a busy office environment.
• Acquired knowledge and understanding of scientific and technical services provided by the department.
• Previous NHS experience as Receptionist/clerical officer.

Aptitude and Abilities

• Excellent communication and customer care skills with patients, relatives and staff.
• Must be able to communicate at all levels.
• Excellent organisational skills.
• Ability to work on own initiative and as part of a team.
• Welsh language speaking/listening skills at Level 3 or above.

Other

• The post holder must have a flexible approach to needs of the service.
• Amenable to change as required.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

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