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- Tasks: Join our team as an Outpatient Clinic Receptionist, managing patient appointments and providing excellent customer care.
- Company: Sherwood Forest Hospitals NHS Foundation Trust is a top-rated healthcare provider in the East Midlands.
- Benefits: Enjoy flexible part-time hours, a supportive work environment, and opportunities for personal development.
- Why this job: Be part of a caring team that values your wellbeing and offers a chance to make a real impact.
- Qualifications: Must have good computer skills, customer care experience, and GCSEs in Maths and English.
- Other info: Weekend work is required on a rota basis; training will be provided.
The predicted salary is between 19335 - 24169 £ per year.
Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time – 22.5 hours per week (between 8am and 8pm Monday to Sunday) Job ref 214-CSTO-7238364
Employer Sherwood Forest Hospitals NHS Foundation Trust Employer type NHS Site King\’s Mill Hospital Town Sutton-In-Ashfield Salary £24,169 per annum pro rata Salary period Yearly Closing 23/07/2025 23:59
Outpatient Clinic Receptionist
NHS AfC: Band 2
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job overview
Come and Join our Team of Outpatient Receptionists
We are seeking a motivated and enthusiastic individual with a keen eye for detail, dedicated to placing patient and customer care at the forefront of our service.
Requirements:
- Proficiency in computer skills and the ability to navigate our various computer systems competently.
- Solid customer care skills and prior experience, preferably in an office or reception setting.
- Flexibility in your approach to work, including a willingness to cover reception in any Outpatient area. You may also be asked to provide reception coverage at our Ashfield Community Hospital site.
- Availability to work any day of the week between 8:00 am and 8:00 pm to accommodate the needs of our clinics (rotas will be provided in advance).
- Directing patients to the correct clinic if they are in the wrong area.
- Managing outgoing patient appointments once they have been seen by their consultant.
- Ensuring prompt handling of all missing outcomes in accordance with the trust\’s policy.
- Regularly participating in mandatory training.
Weekend work will be part of this role on a rota basis, to meet the needs of the service. This will be discussed in detail at interview.
If you\’re ready to embark on an exciting journey, apply today to become our Outpatient Clinic Receptionist! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge
- Computer literate, with experience of using a keyboard.
- Knowledge of Careflow PAS and NHS in general
Qualifications
- To be educated to O\’level / GCSE equivalent or to have previous administration experience
- To possess GCSE A-C passes including Math and English equivalent
Experience
- Clerical experience
- Customer care experience.
- 18 week RTT knowledge and experience
Contractual Requirements
- Regular attendance and willingness to work flexible hours as necessary including weekends
- Must be able to travel between sites if required
- Ability to sit for prolonged periods
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process. Applications, including personal statements and behaviour examples, must be truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you\’ve commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email sfh-tr.recruitmentqueries@nhs.net
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Amie Dallman Job title Outpatient Reception Coordinator Email address amie.dallman@nhs.net Telephone number 01623622515 Additional information
Please contact Amie Dallman (amie.dallman@nhs.net) or Jill Russo (jill.russo@nhs.net) or call 01623622515 ext 2371 for further information.
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Outpatient Clinic Receptionist employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Clinic Receptionist
✨Tip Number 1
Familiarise yourself with the NHS and its values. Understanding the core principles of the NHS, such as patient care and teamwork, will help you align your responses during the interview with what the organisation stands for.
✨Tip Number 2
Highlight your customer service experience. Since this role is heavily focused on patient interaction, be prepared to discuss specific examples where you've successfully handled customer queries or complaints in a professional manner.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Given that the role requires working between 8am and 8pm, mentioning your availability and adaptability can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the team and work environment. Showing genuine interest in the workplace culture at Sherwood Forest Hospitals can demonstrate your enthusiasm for joining their team and your commitment to contributing positively.
We think you need these skills to ace Outpatient Clinic Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatient Clinic Receptionist position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer care or administrative roles, particularly in a healthcare setting. Use specific examples to demonstrate your proficiency in managing patient interactions and handling administrative tasks.
Showcase Your Skills: Make sure to mention your computer skills and familiarity with relevant systems, such as Careflow PAS. Detail your ability to work flexibly and cover various reception areas, as this is a key requirement for the role.
Craft a Strong Personal Statement: Write a compelling personal statement that reflects your enthusiasm for the role and the NHS values. Discuss your commitment to patient care and how you can contribute to the supportive environment at Sherwood Forest Hospitals.
How to prepare for a job interview at Transformationunitgm
✨Show Your Customer Care Skills
As an Outpatient Clinic Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled difficult situations with patients or customers in the past, demonstrating your empathy and problem-solving skills.
✨Familiarise Yourself with NHS Procedures
Understanding the NHS framework and specific procedures related to outpatient services will give you an edge. Research common practices and terminology used within the NHS, especially those relevant to the role, to show your commitment and preparedness.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and locations. Be ready to discuss your availability and willingness to adapt to different outpatient areas. Highlight any previous experiences where you successfully worked as part of a team in a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview that assess your decision-making and prioritisation skills. Practice responding to potential situations you might face as a receptionist, such as managing multiple patient queries at once or dealing with appointment scheduling conflicts.
