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- Tasks: Be the friendly face of our ward, providing excellent reception and support to patients and families.
- Company: Join Nottingham University Hospitals NHS Trust, a diverse team dedicated to quality healthcare.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for personal development.
- Why this job: Make a real difference in children's lives while gaining valuable experience in healthcare.
- Qualifications: Previous customer service experience and good communication skills are essential.
- Other info: Dynamic work environment with a focus on teamwork and professional growth.
The predicted salary is between 19400 - 27400 £ per year.
Main area: Children's Assessment Unit and Ward E37
Grade Band: 2
Contract: Permanent
Hours: Full time and Part time (37.5 hours per week, full rotation of shifts including days, nights, and weekend cover)
Job ref: 164-7630418-VC
Employer: Nottingham University Hospitals NHS Trust
Site: Queens Medical Centre, Town: Nottingham
Salary: £24,465 pro rata for part-time hours
Salary period: Yearly
Closing: 12/02/2026 23:59
Job overview: This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team dedicated to the development of skills and the delivery of high-quality safe care. As the Ward Receptionist, you will often be the first point of contact for patients and visitors when entering the ward, so a friendly, welcoming smile and excellent communication skills are essential. You must be self-motivated, able to work in a busy environment, and possess good time management skills. Excellent written and oral communication skills are required, along with the ability to work autonomously and as part of a team.
Main duties of the job:
- Provide a professional, efficient, and comprehensive reception service within Ward E37 and the Children's Assessment Unit at QMC.
- Fulfilling all necessary reception, clerical, administrative, and general tasks required to facilitate and record patient treatment using paper-based health records and information technology systems.
- Utilise the hospital Medway PAS computer system to capture and update necessary data after appropriate training.
- Maintain confidentiality of patient information, following the I.G Code at all times.
- Organise interpreting services as required.
- Ensure that the reception area is clean and tidy.
- Record patient attendances and accurate data on Medway PAS.
- Prepare the required health records ready for consultation.
- Confirm at each patient visit that all recorded details are complete and accurate.
Person specification:
- Previous Receptionist / Customer Service experience.
- Educated to ‘O’ level, GCSE or equivalent standard including English and Maths.
- Experience of working in a hospital setting.
- Good typing skills – RSA III/NVQ level 3 in an administrative qualification or equivalent level of experience.
- Ability to demonstrate confidentiality & discretion.
- Good interpersonal skills.
- Effective time management skills.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world-class healthcare to the vast patient populations we serve. With endless personal development opportunities available, we will endeavour to turn your job into a career!
Ward Receptionist in Nottingham employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Receptionist in Nottingham
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Children's Assessment Unit and Ward E37. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Ward Receptionist, you'll be the first point of contact for patients and visitors. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle enquiries with ease.
✨Tip Number 3
Show off your flexibility! The job requires working various shifts, so be ready to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or worked in busy environments.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Nottingham University Hospitals NHS Trust.
We think you need these skills to ace Ward Receptionist in Nottingham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for someone who can communicate well and work in a busy environment, so give us examples that showcase these abilities!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your sentences short and to the point. This will help us quickly understand your qualifications and why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it makes it easier for us to get back to you with updates on your application.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Ward Receptionist. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As the first point of contact for patients and visitors, excellent communication is key. Practice articulating your thoughts clearly and politely. You might even want to prepare a few examples of how you've successfully handled customer service situations in the past to demonstrate your interpersonal skills.
✨Demonstrate Your Team Spirit
The role requires working as part of a team, so be ready to discuss your experience collaborating with others. Think of specific instances where you contributed to a team effort or helped resolve conflicts. This will highlight your ability to work well in a busy environment.
✨Prepare for Practical Scenarios
You may be asked situational questions during the interview, such as how you would handle a difficult patient or manage multiple tasks at once. Prepare by thinking through potential scenarios and how you would respond. This will show that you can think on your feet and prioritise effectively.