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- Tasks: Handle urgent and non-urgent calls, providing essential medical advice.
- Company: Join HUC, a vital NHS service provider supporting millions across the UK.
- Benefits: Enjoy flexible shifts, full training, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Customer service experience and the right to work in the UK required.
- Other info: Full-time training for 6 weeks, Monday to Friday, 9am to 5pm.
Main area Call Handling Grade Non NHS Banding Contract Permanent: Various shift patterns (ranging from 12 – 35 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts. Hours
- Part time
- Flexible working
35 hours per week (Various shift patterns (ranging from 12 – 35 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts.) Job ref 4265-7337131 – 10
Employer HUC Employer type NHS Site Taunton Call Centre, Ashford Court, Taunton Town Taunton Salary £12.21 £12.21 +Unsociable hours enhancements. Salary period Hourly Closing 16/08/2025 23:59
NHS 111 Call Handler – Taunton | Flexible Shift Patterns Available
Non NHS Banding
Job overview
Not Just Another Call Centre Job — Make a Real Difference
Every day, every hour, HUC is here to ensure everyone receives the medical help they need.
Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC delivers exceptional NHS 111 and Out of Hours GP services — 24/7, 365 days a year.
Now, we’re expanding our services in Somerset, and we’re looking for people like you to join our team.
Whether you\’re new to healthcare or bringing valuable experience — you can make a real impact.
- No healthcare experience? That’s okay — we provide full training.
- Already have experience. Put it to use in a role where your work truly matters.
This is more than just a call centre job — it’s a vital frontline role where your support could help save lives.
What We Offer:
- Fully paid 6-week training
- Variety of rota patterns ranging from 35 hours per week to 12 hours per week.
- Supportive, inclusive team environment
- A chance to be part of something bigger
Upcoming Training Dates (These are full time Monday – Friday, 9am – 5pm for 6 weeks)
Monday 1st September 2025
Monday 29th September 2025
Join HUC. Make a difference that matters.
Main duties of the job
Your Role:
· First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
· NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
· Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.
Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
Working for our organisation
Why HUC?
· Thriving and Growing: Our continued growth means more opportunities for you!
· Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
· Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
· Community Impact: Be a vital part of your community, providing essential care and support to those in need.
· A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
· Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.
Detailed job description and main responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Person specification
Address
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.
We reserve the right to close this vacancy early, should we receive sufficient applications.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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NHS 111 Call Handler – Taunton | Flexible Shift Patterns Available employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Call Handler – Taunton | Flexible Shift Patterns Available
✨Tip Number 1
Familiarise yourself with the NHS 111 service and its importance in the healthcare system. Understanding how it operates and the role of a Call Handler will help you convey your enthusiasm and commitment during any interviews.
✨Tip Number 2
Highlight any customer service experience you have, even if it's not in healthcare. Being able to demonstrate your ability to handle calls and provide excellent service will make you stand out as a candidate.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle various situations, such as dealing with distressed callers or managing urgent cases.
✨Tip Number 4
Show your flexibility regarding shift patterns. Since the role offers various shifts, expressing your willingness to work different hours can make you a more attractive candidate to the hiring team.
We think you need these skills to ace NHS 111 Call Handler – Taunton | Flexible Shift Patterns Available
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an NHS 111 Call Handler. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and any transferable skills that would be beneficial in a healthcare setting. Emphasise your ability to communicate effectively and handle urgent situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the importance of the role. Mention why you want to work for HUC specifically and how you can contribute to their mission.
Highlight Availability: Since the position offers flexible shift patterns, clearly state your availability in your application. This will show your willingness to adapt and meet the operational needs of the team.
How to prepare for a job interview at Transformationunitgm
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an NHS 111 Call Handler. Familiarise yourself with the types of calls you might handle and the importance of providing accurate medical advice.
✨Showcase Your Customer Service Skills
Highlight any previous customer service experience during the interview. Emphasise your ability to communicate clearly and empathetically, as these skills are crucial in a healthcare setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Practice responding to hypothetical situations you might encounter as a call handler.
✨Express Your Commitment to Training
Since the role requires a full-time training commitment, express your willingness and enthusiasm for the training process. Mention how you plan to apply what you learn to provide excellent patient care.