Lead Facilitator Quality Improvement in Newport

Main area: Quality Improvement & Organisational Development

Grade: Band 7

Contract: Permanent

Hours: Full time, Flexible working, 37.5 hours per week

Site: The Hub, Unit 2 Gwaun Elai, Town: Llantrisant

Salary: £48,527 - £55,532 per annum

Closing date: 18/02/2026 23:59

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board. Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

The post holder will work with others to support the design, delivery and project management of quality improvement programmes identified within the Cwm Taf Morgannwg University Health Board (CTMUHB) quality strategy. To deliver and embed quality improvement across Primary, Community and Secondary Care through facilitation, training, development, and coaching. The post holder will engage with all staff groups at every level across CTMUHB and external partners to strengthen our quality improvement values by embedding improvement culture, tools, and ways of working. This will achieve improvements with the delivery of safe and effective care and achieve excellent patient and staff experience.

The post holder will create a culture of quality improvement and enrich organisational learning with teams and individuals across CTMUHB by providing expert advice, business change support and facilitation, to achieve positive cultural behaviours where quality improvement is evident within everyday practice to enhance outcomes for patients.

Main duties of the job:

• Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we’ll consider it an advantage when short-listing candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.

Working for our organisation:

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities:

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification:

• Qualifications and/or knowledge: Degree or equivalent skills, knowledge, and work experience, plus highly developed specialist knowledge to Master’s Level equivalency. Formal leadership and management training. Ability to use UHB information systems and IT packages. Trained in techniques to deliver service improvement. Experience of delivering training and assessing competence. Project management knowledge. Research training and experience. Teaching Qualification e.g. PGCE. Lean / Six Sigma / QI Qualification and experience.

• Experience: Significant experience to include appropriate management/leadership experience. Experience of creating and using data for improvement. Personal resilience and determination to make a tangible contribution to healthcare. Management of change demonstrate ability to challenge practice ensuring progressive solutions considering best practice. Quality Improvement knowledge and experience. Audit or research within the clinical area. Formal teaching of groups of staff. Trained others in the implementation of patient process redesign techniques. Able to present and receive complex information within the multi-professional team. Demonstrate evidence of providing formal teaching sessions. Demonstrate negotiation and influencing skills. Coaching and mentoring. Team player who can initiate, delegate and complete projects. Demonstrate self-awareness and understanding of personal accountability. Where effective leadership and management skills have been used. Be able to demonstrate tact and diplomacy when working with others. Evidence of undertaking presentation to groups. Welsh Language Speaking/Listening Skills at Level 3 or above.

Values:

• Caring, enthusiastic, motivated and confident.
• Flexible, adaptable.
• Motivational.

Other:

• Ability to travel to various locations throughout CTMUHB within a timely manner, and often at short notice.
• Able to work hours flexibly.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.