Receptionist/Admissions Clerk in Newcastle upon Tyne

Main area 317 Antenatal Clinic Administration – RVI Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (Full or Part time hours available) Job ref 317-2025-46-31-DR-VA1

Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Royal Victoria Infirmary Town 317 02 Royal Victoria Infirmary Salary £24,465 pro rata Salary period Yearly Closing 30/11/2025 23:59 Interview date 08/12/2025

Receptionist/Admissions Clerk

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

We are excited to recruit into an administration opportunity within Women’s Services to support our Antenatal Clinic area.

We invite enthusiastic, self‑motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Admin Team to support with all elements of pathway administration – registering patients onto the system, making appointments, taking calls and supporting with reception duties are all part of a typical day’s work – along with other tasks allocated on a roster basis.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

Shifts to be worked Mon‑Sat 8am – 8pm. Roster will be provided in advance.

• Interview Date: 8th and 10th December 2025
• Full and Part time hours available
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

We are excited to recruit into an administration opportunity within Women’s Services to support our Antenatal Clinic area.

We invite enthusiastic, self‑motivated individuals with a positive attitude and excellent computer literacy skills to apply to join the Admin Team to support with all elements of pathway administration – registering patients onto the system, making appointments, taking calls and supporting with reception duties are all part of a typical day’s work – along with other tasks allocated on a roster basis.

Within this role there are a clear set of instructions to follow for each part of the roster, therefore ability to follow given instructions and pay attention to detail are a must.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

Detailed job description and main responsibilities

• To provide and maintain an efficient and reliable 24 hour admissions service for women attending the Maternity Unit.
• To provide an efficient out‑patient service for women attend the Maternity Assessment Unit for urgent out‑patient and day case care.
• To ensure patient documents are prepared and delivered to the maternity unit in a timely manner.
• To provide admissions information to patients, relatives and staff.
• To deal with telephone enquires promptly.
• To provide assistance and guidance to the patients/visitors on arrival to the hospital.

Person specification

Qualifications

• GCSE stand of education or equivalent qualification / experience

Skills

• Organisational skills
• ECDL

Experience

• Experience of reception duties.
• Experience of administrative duties.
• Medical records PAS

Knowledge

• Knowledge of receptionist’s role and clerical procedures.
• Awareness of confidentiality.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.