Health Care Support Worker in Merthyr Tydfil

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Children\’s Outpatient Department – Prince Charles Hospital Town Merthyr Tydfil Salary £25,313 – £26,999 per annum, pro rata Salary period Yearly Closing 18/01/2026 23:59

Health Care Support Worker

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

· The post holder will work as a member of the Paediatric Team, under the direction of the Ward Manager/Nurse in Charge. The post holder will always adhere to the Code of Conduct for Healthcare Support Workers in Wales (WG 2011) and the NLIAH (2010) All Wales Guidelines for Delegation.

· They will support the Registered nurse in delivering a high standard of care to the child/young person and their family and will work as part of the nursing and multidisciplinary team within clinic situations and other establishments where/when appropriate under the direction of the Registered nurse.

· The post holder will on occasions be required to work without direct supervision.

Main duties of the job

• Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHB’s policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.
• Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.
• Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.
• Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.
• Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language
• Adhere to the Health Board’s Information Governance Policy.
• Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.
• Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Maintain a high standard of care, adhering always to Cwm Taf Morgannwg UHB’s policies, guidelines and procedures, and may be required on proposed changes to procedures and working practices.

Venepuncture and ECG training to support team or willingness to undertake training.

Accurately record temperature, pulse, respiratory rate, blood pressure, peak flow, height, weight, head circumference and oxygen saturation as required and be aware of normal and abnormal values, reporting to the Registrant/Medical Practitioner any changes or abnormal values.

Following competence-based training; the post holder will undertake clinical tasks such as recording of vital signs.

Collect and transport clinical specimens as requested by the registered nurse.

Respect the parents/carers individual values, beliefs and culture, adopting a non-judgmental attitude.

Ensuring that the needs of the child are paramount and to be aware of and adhere to Policies and Guidelines in relation to the Safeguarding of Children.

Answer the telephone in a polite and professional manner, adhering to the Welsh Language Standards, record messages accurately and ensure the information is conveyed to the Nurse in charge in a timely manner.

Ensuring when answering the phone, no confidential information is given.

Liaise with parents/relatives/carers to identify needs and obtain views regarding consumer satisfaction as directed by the Ward Manager.

Use effective communication skills, both written and verbal, when communicating with parents, carers and all members of the multi-disciplinary team including Registered Nurses, Physiotherapists, Occupational Therapists, Dieticians and Medical Staff, where there may be barriers to understanding e.g. hard of hearing, learning disability, English not the first language.

Report any complaints to the Nurse in Charge in a timely manner.
Adhere to the Health Board’s Information Governance Policy.

Utilise electronic patient information systems e.g. Myrddin, paper based records to update patient information and record observations and assessments.

Maintain accurate and legible signed records/computer records while maintaining confidentiality.

Compile reports regarding patient care and management reports as and when required.

Adhere to Health Board Policy on data entry, storage and retrieval of patient sensitive information.

Occasionally participate in collecting appropriate data and statistics required for local audit and surveys.

Undertake a range of clerical duties to support the nursing team including standard keyboard skills, photocopying, filing, faxing, preparation of documentation, archiving notes.

Undertake the ordering of consumables/equipment under the direction of the ward manager.

Maintain notice boards in the department with appropriate information promoting health and wellbeing.

Person specification

Experience

• Has previous experience of being a HCSW within the NHS

Education

• QCF/NVQ Level 3 in Health and Social Care
• Evidence of continued profesional development

Skills

• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.