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- Tasks: Check in patients, book appointments, and manage queries in a busy outpatient department.
- Company: Join The Walton Centre NHS Foundation Trust, a leader in neurology and neurosurgery care.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while gaining valuable experience in the healthcare sector.
- Qualifications: GCSE level education and previous administrative experience preferred.
- Other info: Be part of an outstanding team dedicated to improving neurological health.
The predicted salary is between 18306 - 26160 £ per year.
We are currently looking to recruit an Outpatient Receptionist working 37.5 hours - Mon, Tues & Fri 8-6pm, Thur 8-5.30pm off Wed including Saturdays on a rota basis. Staff may be asked to cross cover for leave/sickness so day off may alter depending on service needs.
Main Duties will include:
- Checking in patients, updating contact details, booking appointments, recording clinical outcomes, booking ambulances etc.
- Set up OPD clinics daily.
- Provide reception cover for OPD clinics.
- Book outpatient appointments.
- Deal with telephone queries.
- Calculate & authorise patient travel expenses.
- Collect case notes from the Medical Records Department and organise the OPD department reception desk for the current day’s clinics.
- Follow H&S guidelines for moving and handling of loads.
- Check and update patient details to ensure data quality is maintained.
- Book follow-up appointments using the PAS scheduling system.
- Ensure all appointment outcomes are completed and all clinics are reconciled.
- Record DNA’s as necessary.
- Calculate, validate and authorise patient entitlement to travel expenses following Trust policy and populate the database.
- Process all enquiries for information/case notes both face to face and on the telephone using the PAS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.
- Liaise with County ambulance control centres to process patient ambulance transport bookings.
- Provide cover for colleagues in the event of sickness and holidays.
- Liaise with colleagues, secretariat, ward staff and other departments as necessary to provide a courteous and efficient ward clerk service.
Working for our organisation:
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience.
Person specification:
- Educated to GCSE level or equivalent
- ECDL certificate or equivalent
- Previously worked in administrative role without the need for direct supervision.
- Excellent organisational skills
- IT literate
- Ability to maintain confidentiality
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Outpatient Receptionist in Liverpool employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Receptionist in Liverpool
✨Tip Number 1
Get to know the Walton Centre! Research their values and services so you can show genuine interest during your interview. It’ll help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice common interview questions related to reception duties. Think about how you’d handle patient queries or manage appointment bookings. We want to be ready to impress with our knowledge and skills!
✨Tip Number 3
Network with current employees if possible. They can provide insider tips on what it’s like to work at the Walton Centre and what they value in a colleague. Plus, it shows initiative!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed. Let’s make sure we’re putting our best foot forward!
We think you need these skills to ace Outpatient Receptionist in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Outpatient Receptionist role. Highlight any relevant experience in administrative roles and showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at The Walton Centre and how your skills align with the job description. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with tasks like booking appointments, handling patient queries, and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to administrative roles, such as how you handle difficult situations or manage multiple tasks. Practising your responses can help you articulate your thoughts clearly during the interview, making a great impression on the hiring team.
✨Showcase Your Organisational Skills
As an Outpatient Receptionist, strong organisational skills are key. Be ready to provide examples from your past experiences where you've successfully managed schedules or maintained data accuracy. Highlighting these skills will demonstrate your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges faced by the department. This shows your enthusiasm for the position and helps you gauge if the workplace is the right fit for you.
