Head of Operations

Employer London North West University Healthcare NHS Trust

Employer type: NHS

Site: Trust wide – main base at NPH Town Harrow

Salary: £93,903 – £107,412 PA

Salary period: Yearly

Closing: 04/04/2025 23:59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, providing a full range of services including the country’s top-rated hyper-acute stroke unit.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, including a 24/7 emergency department and urgent care centre.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services.

We are a university teaching NHS trust, in recognition of our role in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us #WeAreLNWH

Our vision is to put “Quality at our HEART”. We are clear that our vision can only be achieved by our staff, who are our most valuable asset, driven by our HEART values:

• H onesty
• A ccountability
• T eamwork

LNWUH is a flexible working friendly organisation . We want you to be able to work in a way that is best for us and for our patients. Please speak to us about how we might accommodate a flexible working arrangement.

Job overview

The successful applicant will play a lead role in the development and implementation of the Trust’s operational and digital improvement programmes , working closely with divisional leadership teams and the Transformation programme to convert ideas into assured delivery. The post holder will work as part of the COO office to deliver these programmes and provide senior operational support to divisions/services where there is a need for intensive support.

Main duties of the job

• Lead on the assurance of delivery of a Trust-wide portfolio of recovery and improvement programmes.
• Hold responsibility for the initiation and planning of the project(s), including establishing the project team and board.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached Job Description and Person Specification.

Person specification

Education/Qualifications

• Educated to Masters level in a relevant area or equivalent experience.
• Evidence of post-qualifying and continuing professional development.
• Expert and relevant knowledge gained through further post qualification specialist training or experience.

Knowledge & Experience

• Substantial experience in a senior leadership role in a large NHS organisation.
• Experience of developing and delivering large scale operational improvement programmes.
• Strong background in operational management with a proven track record of delivery.
• Strong background in financial and analytical management.
• Development of highly effective services.
• In-depth understanding of current NHS plans and strategies.
• Experience in delivering transformational change at a large scale.
• Evidence of translating complex concepts into key messages.
• Experience in working closely with clinical teams.
• Substantial experience of managing teams at all levels.

Skills, Abilities and Attributes

• Ability to manage successful and sustainable improvement delivery.
• Experience in making complex decisions involving financial and operational risk.
• Ability to influence and persuade others.
• Outstanding organisational skills.
• Ability to provide expert opinion on operational management scenarios.
• Ability to provide and receive, convey and present complex concepts.
• Ability to interpret qualitative and quantitative data.
• Demonstrate sound judgement in the absence of clear guidelines.
• Ability to act with minimal guidance.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date.

As part of our commitment to Equality and Diversity at LNWUH, we encourage applications from BME candidates.

Employer certification / accreditation badges

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