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- Tasks: Provide first line support for electronic patient systems and assist users with helpdesk software.
- Company: Join the Harrogate and District NHS Foundation Trust, dedicated to excellent patient care.
- Benefits: Competitive salary, full training, and a chance to make a real difference in healthcare.
- Why this job: Be part of a team that supports patient care through innovative digital technology.
- Qualifications: Diploma level education or equivalent experience; customer service skills are essential.
- Other info: Great career insight into the NHS with opportunities for personal and professional growth.
The predicted salary is between 22788 - 25700 £ per year.
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care. The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created a greater need for further Patient Systems resource to provide first line support to service users.
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
Main duties of the job
The post requires efficient, caring and proactive individuals with an appreciation and understanding of the confidential nature of the work. Applicants will be providing first line support and assistance for using helpdesk software to patient systems service users (full training on patient systems and helpdesk software will be provided). The successful candidates should be able to demonstrate accuracy and attention to detail, be excellent communicators with good IT and telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
Working for our organisation
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust. At Harrogate and District NHS Foundation Trust we believe that You Matter Most. This is reflected in our values of Responsible, Respectful and Passionate. So if you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
Detailed job description and main responsibilities
This is an exciting opportunity for enthusiastic, customer-focused individuals to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer-focused improvement.
Person specification
- Educated to diploma level or equivalent or equivalent experience
- Service Desk qualifications or training
- Understanding of ITIL process and procedure
- Knowledge of electronic patient record systems used for the provision of patient care
- Good documentation skills and ability to create user guides and basic training material
- Ability to work on own initiative and also effectively as part of a team in a customer-focused environment
- Able to analyse and identify then resolve a variety of issues e.g. system errors, user problems
- Knowledge & experience of remote control & support software
- Ability to diagnose and fault find issues between hardware, software, application, and network
- Experience of national NHS systems, E-mail, SPINE
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient System Service Desk Operator in Harrogate employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient System Service Desk Operator in Harrogate
✨Tip Number 1
Network like a pro! Reach out to current employees at Harrogate and District NHS Foundation Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the Patient System Service Desk Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for patient care! During interviews, share examples of how you've gone above and beyond to help others, especially in a tech support context. It’ll show you’re a great fit for the Trust’s values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Harrogate and District NHS Foundation Trust.
We think you need these skills to ace Patient System Service Desk Operator in Harrogate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient System Service Desk Operator role. We want to see how you can contribute to our team and support patient care!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect your capability in this area.
Highlight Relevant Experience: If you've got experience with electronic patient record systems or helpdesk software, make sure to mention it! We love seeing candidates who have a background that fits well with what we do at Harrogate and District NHS Foundation Trust.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Transformationunitgm
✨Know Your Patient Systems
Before the interview, brush up on your knowledge of electronic patient record systems. Familiarise yourself with the specific systems used at Harrogate and District NHS Foundation Trust. This will show your genuine interest in the role and help you answer questions more confidently.
✨Demonstrate Your Customer Service Skills
Since this role is all about providing excellent support, think of examples from your past experiences where you've delivered outstanding customer service. Be ready to discuss how you handled difficult situations or resolved user issues effectively.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice explaining complex IT concepts in simple terms, as you may need to assist users who aren't tech-savvy. During the interview, be clear and concise in your responses to demonstrate your ability to communicate well.
✨Emphasise Teamwork and Initiative
This position requires both teamwork and the ability to work independently. Prepare to share examples of how you've successfully collaborated with others, as well as times when you've taken the initiative to solve problems or improve processes on your own.
