Facilities Manager (Regional)

Main area Estates and Facilities Management Grade Band 6 Contract 6 months ((Fixed term contract for 6 months)) Hours Full time – 37.5 hours per week Job ref 839-7459581-RB

Employer Norfolk Community Health and Care NHS Trust Employer type NHS Site Norwich Community Hospital Town Norwich Salary £38,682 – £46,580 per annum Salary period Yearly Closing 25/09/2025 23:59 Interview date 08/10/2025

Band 6

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

Job overview

An exciting opportunity has become available in North Norfolk, to assist the Trust in managing NHS estate as part of the Community Service Operations that we provide. The post holder will be integral to successful management of compliance, health and safety across estates used by the Trust, through its relationships with other NHS organisations. This would be an excellent opportunity for candidates wishing to develop their career in Estates and Facilities services and contract management.

The Facilities Manager will be required to play a proactive part within the Estates and Facilities team to meet Trust objectives in a safe, cost effective, efficient manner and compliant with legislation and good practice. As Facilities Manager you will assist the Facilities Operations Manager in providing effective site leadership for Estates & Facilities services, in capital projects, minor works, backlog and statutory maintenance, reactive maintenance and hotel services, ensuring that sites are suitable and appropriate for the services provided and that the stakeholders are supported through sound performance management arrangements and team working, by providing the varied skills that are embedded within the department’s philosophy and flexible working.

For an informal discussion please contact John Reynolds, Facilities Operations Manager, Norfolk Community Health and Care NHS Trust on 07901 009216.

Main duties of the job

1. To provide general management of Estates and Facilities (E&F) resource within the respective PLACE, to ensure efficient and quality site management services and estate compliance.
2. To act as a conduit between E&F and the PLACE, providing effective customer service, attending relevant PLACE meetings and supporting the PLACE Quality Director in a responsive and proactive manner.
3. To manage the provision of outsourced services as delivered within the PLACE
4. To ensure the Trust’s site management services are governed within agreed policies and procedures and are budgeted for within agreed terms.
5. Actively participate in operational and strategic decision-making by attendance at Trust development groups and other relevant meetings and to undertake a project management role where required.
6. To be the primary contact for service and building users for estates & facilities services, including tenants, within the PLACE
7. To provide, where specified, subject matter expertise for specific technical services across the PLACE
8. As specified, participate in emergency action and service operational procedures and co-ordinate activities related to patient/staff evacuation. Manage and maintain fire safety procedures and resources at all operational sites.
9. Coordinate/management of capital, service projects, minor works, reactive, backlog and statutory maintenance, acting as the conduit between support services, clinical operations and contractors.
10. Responsibility for collating and presenting minor works requests for authorisation by Facilities Operations Manager
11. Conduct briefing to Trust staff as required, including Trust induction.
12. Audit service contracts and technical service standards
13. Attend contract meetings as required – monitoring and reporting contract delivery is managed within the PCN
14. Participating in accommodation management group and deliver approved outcomes
15. Working in partnership with operational staff across business units to assess Estates and Facilities service performance and map future requirements.
16. Assist the development and implementation of emergency action and service operational procedures and co-ordinate activities related to patient/staff evacuation. Manage and maintain fire safety procedures and resources at all operational sites.
17. Assist patients during incidental contact, deal efficiently with any issues raised, present and maintain corporate image
18. Assist the Trust’s subject matter experts in meeting requirements in respect of Health and Safety, Infection Control, CQC, Fire and PLACE by implementing and monitoring actions arising from inspections and audits. Conduct and report on a programme of continuous site audit and inspection.
19. Undertake training in specialist areas including legionella, medical gases, etc.
20. Manage the security facilities at all sites in the relevant PLACE
21. Identify commercial opportunities for service development and contribute to subsequent business plans.
22. Meet on a regular basis, through Estate Manager meetings, with Assistant Directors and managers to share and ensure best practice across the PLACE
23. As budget holder, manage and analyse site budgets, addressing and reporting on reasons for significant over and under-spends, assist in budget setting
24. Accountable for the authorisation of expenditure within allocated budgets, acting as an authorised signatory. Use the procurement system.
25. Management of 3rd party tenants, maximising income by ensuring recharging and lease/licence documentation is regularly reviewed and implemented.
26. Identify and implement programmes for cost improvement regarding the use of resources for example space and utilities. Participate in and promote the Trusts sustainable development plan across the PLACE.
27. Participate in recruitment, selection and induction of staff when required
28. Monitor and manage operational site statutory compliance, managing delivery of estates projects (minor works / capital), including the register, issue and control of Permits to work. Contribute to site data across information systems including Alemba, Cloud Booking, DATIX and documented quality management systems.

Person specification

Qualifications

• Degree or equivalent experience at Management level within Estates & Facilities operations
• IOSH
• Qualification in project management or contract management CDM Awareness

Experience

• High level administrative experience at senior level
• Evidence of working in a healthcare environment

Skills, abilities and knowledge

• Ability to develop and implement operational procedures to assure efficient and compliant operational services / corporate image
• Strong Administration Skills – well organized
• Ability to review, summarize and process information
• Audit Experience
• Proficient in Microsoft software packages
• Ability to meet tight deadlines
• Ability to deal with issues raised by patients, service users or members of the public
• Ability to manage and be flexible and deal with ever-changing priorities and deadlines and motivate staff
• Requirement to travel to other sites as and when required
• Ability to sustain high levels of concentration for collation of data, complex reports, with possible interruptions
• Undertake personal training and development as required.
• Occasional requirement to employ moving and handling skills to ensure the efficient use of physical resources.

Communication

• Excellent written and verbal communication skills
• Persuasive and able to influence others

Personal and People Development

• Highly motivated and capable of motivating others
• Effective team leader/member

Personal Attributes/ Behaviours

• Adopt and promote the Trust Values
• Good communication and interpersonal skills and ability to build relationships
• Capable of working autonomously
• Able to meet the travel demands of the role

Equal Opportunities – We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

If you need this application in an offline format, please let us know.

Immigration Status- Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment – Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

DBS – If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.

Closing and Interview Dates – This vacancy may close early if sufficient applicants are received.

Data Protection – A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.

We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.

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