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For Companies At a Glance
- Tasks: Support the Employee Health and Wellbeing team with admin tasks and customer enquiries.
- Company: Join Manchester University NHS Foundation Trust, a leading NHS Trust in England.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact on employee health and wellbeing.
- Qualifications: GCSEs in English and Maths or equivalent experience required; customer service experience preferred.
- Other info: This role includes an apprenticeship opportunity to enhance your skills.
The predicted salary is between 20400 - 27480 £ per year.
Employer Manchester University NHS Foundation Trust Employer type NHS Site EHW Cobbett House Town Manchester Salary £24,465 per annum (pro rata) Salary period Yearly Closing 18/09/2025 23:59
Employee Health and Wellbeing Admin Support
Band 2
Job overview
MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.
The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity
To support the EHW Service we are currently looking to recruit an Admin support member to join our team whilst completing an Apprenticeship in Level 2 or 3 Business Assistant depending on experience , you will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including, Wythenshawe, Oxford Road, North Manchester, Withington and Trafford.
Main duties of the job
- Assisting with the management of the EHW generic email inbox in a timely manner and within agreed service level agreement categorising to the appropriate team.
- Dealing promptly with a wide range of enquiries from internal and external customers both orally, in writing and communicating appropriately and flagging up to the line manager unresolved issues/problems as they arise.
Working for our organisation
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk .
We’re looking forward to hearing from you!
Person specification
Qualifications
- Good standard of general education
- GCSE or equivalent in English and Maths or equivalent experience
- Educated to high GCSE Level
Experience
- Computer literate; experience of Microsoft packages and databases.
- Experience of working in a customer service environment.
Personal Atributes
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Ability to multi-task and work under pressure
Knowledge
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
- Understanding of IT generally
- Knowledge of NHS or EHW Policies and procedures
- Understanding of data protection and medical confidentiality
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Employee Health and Wellbeing Admin Support employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Health and Wellbeing Admin Support
✨Tip Number 1
Familiarise yourself with the NHS and MFT's values and mission. Understanding their commitment to employee health and wellbeing will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the MFT Employee Health and Wellbeing Service. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to the role. Think of specific examples where you've successfully managed enquiries or resolved issues, as this will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research the specific software and tools used within the NHS for administrative tasks. Being knowledgeable about these systems can give you an edge and show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Employee Health and Wellbeing Admin Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description and person specification. Understand the key responsibilities and required skills for the Employee Health and Wellbeing Admin Support position.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and proficiency in Microsoft packages, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Mention your ability to prioritise tasks and handle customer enquiries effectively.
Review and Submit: Before submitting your application, double-check all documents for accuracy and completeness. Ensure that your contact information is correct and that you have followed any specific submission guidelines provided by the Manchester University NHS Foundation Trust.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of the Employee Health and Wellbeing Admin Support role. Familiarise yourself with the key duties, such as managing the EHW email inbox and handling customer enquiries, so you can confidently discuss how your skills align with these tasks.
✨Showcase Your Customer Service Skills
Since this role involves dealing with a variety of internal and external customers, be prepared to share examples of your previous customer service experience. Highlight situations where you successfully resolved issues or provided exceptional support, demonstrating your ability to communicate effectively.
✨Demonstrate IT Proficiency
As the position requires computer literacy and experience with Microsoft packages, be ready to discuss your technical skills. You might want to mention specific software you've used and how you've applied these skills in past roles, especially in a clerical or administrative context.
✨Emphasise Your Ability to Multi-task
The ability to prioritise and manage multiple tasks is crucial for this role. Prepare to give examples of how you've successfully handled competing priorities in the past, showcasing your organisational skills and ability to work under pressure.