Patient Pathway Co-Ordinator/MDT Complex Cancer in Ealing

Employer: London North West University Healthcare NHS Trust

Site: Northwick Park Hospital, Town: Harrow

Salary: £32,199 - £34,876 per annum (Yearly)

Closing: 01/02/ :59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

Job Overview

The post holder will be an accessible, patient‑focused and knowledgeable point of contact, supporting the Admin Manager and ensuring high levels of patient and clinician satisfaction.

Key responsibilities include:

• Provide secretarial support to upper GI and colorectal services.
• Monitor/validate patients throughout their pathway, escalating issues promptly to meet waiting time standards.
• Support coordination of national and local audits through effective data collection.

Main Duties of the Job

We are seeking to appoint a Pathway Coordinator to join the administrative team in St Marks Hospital surgery department at Central Middlesex Hospital. Specific responsibilities:

• Provide support across the colorectal service.
• Demonstrate advanced communication and organisational skills.
• Use initiative and problem‑solving skills.
• Adequate attention to detail and passion for patient care are essential.
• Receive training to expand role to cover Patient Pathway Coordinator duties, as required.

Detailed job description and main responsibilities

• Support the Admin Manager to ensure all administrative processes are delivered to a high professional standard – including clinic letters and clinic outcomes.
• Take ownership of clinic templates and manage appointments to ensure clinics are booked to capacity.
• Re‑prioritise patients and make ad‑hoc urgent appointment requests as required.
• Track clinic outcomes to ensure requested tests are booked in an acceptable timeframe and re‑book out‑patients as needed.
• Track when results are available and liaise with relevant consultant to determine follow‑up need.
• Escalate any delays or non‑compliance to the Admin Manager.

Person specification

• Educated to A‑level/NVQ.
• Level 3 and 5 GCSEs, graded at C or above, or equivalent.
• Medical terminology qualification.

Experience

• Previous NHS experience working in an admin team.
• Cerner trained.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment. The Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates. As part of our commitment to Equality and Diversity, we encourage applications from BME candidates to ensure a workforce representative of the communities we serve. The postholder will have access to vulnerable people in the course of their normal duties and will be subject to disclosure and barring service checks as required.