Team Leader in Doncaster

The post holder will lead, manage and develop a responsive administration service, ensuring effective and efficient management of resources to achieve national and local quality and performance targets. The post holder will be responsible for day-to-day management of administrative teams. Duties will include staff rostering, annual appraisals, annual leave and sickness management and monitoring, ensuring application and adherence to Trust HR policies and procedures.

The post holder will work closely with the Service Manager/Business Manager and will provide expertise in the proactive management of the patient pathway from referral to discharge. The post holder will ensure that the entire pathway is managed smoothly and in line with the Hospital Referral to Treatment Patient Access Policy and underpinning Standard Operating Procedures (SOPs). The post holder will support the development of a standardised and consistent service delivery model across the Division. This will require formation of relationships with peers across the Division and a corporate approach of sharing and implementing best practice.

Main duties of the job:

• Promoting data quality processes and a right first time approach.
• Responsible for day-to-day line management of administration staff including receptionists/booking staff, recruitment and selection, to ensure working environments comply with health & safety legislation, staff inductions, annual leave, rota management and general day-to-day staff management as needed.
• Monitoring performance, training and problem solving.
• Implement effective monitoring and managing systems for annual leave and sickness in line with Trust Policy, liaising with the Service Manager where service implications are identified.
• Managing patient waiting lists and prioritising caseloads.

Knowledge & Experience:

• Experience and knowledge of a range of administrative and organisational policies and management information systems.
• Experience of data quality management and awareness of ‘Right First Time’.
• Experience of working in a pressured busy environment with supervisory responsibilities.
• Supervisory or management experience.
• Awareness and understanding of NHS service, 18 week referral to treatment (RTT) and outpatient and cancer treatment pathways.
• Ability to work and promote Standard operating procedures / performance targets.
• Previous RTT / PTL validation and management experience.
• Previous waiting list experience.

Qualifications & Training:

• Minimum of 3 GCSE’s including English and Maths at Grade C or above or suitable equivalent qualification or equivalent experience.
• RSA III or NVQ III or suitable equivalent level administrative / supervisory qualification or equivalent experience.
• Proven competence in using admin and clinical systems e.g. PAS / MS Word / Excel / Outlook with excellent typing / keyboard skills.

Personal Attributes & Skills:

• Adaptable approach to dealing with staff.
• Ability to deal calmly and diplomatically with a range of personalities and situations.
• Commitment to continuing personal & professional development.
• Proposes and delivers necessary changes in processes and procedures to ensure processes are efficient and effective.
• Excellent time management and prioritising skills.
• Ability to work under pressure to meet tight deadlines in a busy environment.
• Exercise good judgement, use own initiative.
• Experience of managing teams of staff.
• Customer care experience or qualification.
• Handling difficult situations training.