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- Tasks: Provide top-notch accommodation services and manage bookings for our Trust.
- Company: Join the Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy competitive salary, generous holidays, NHS pension, and health support.
- Why this job: Make a real difference in patient care while developing your admin skills.
- Qualifications: Admin experience and customer service skills are essential; relevant qualifications preferred.
- Other info: Flexible working options available; we value diversity and encourage all to apply.
The predicted salary is between 19900 - 21000 £ per year.
An excellent opportunity for a motivated and organised individual with an administration/finance background along with customer service experience. Working across both DRI & Bassetlaw Sites, you will be required to undertake all booking, financial and customer service processes for the Trust Accommodation Service. It is essential that you have an eye for detail, can prioritise tasks and are a confident communicator. Customer service skills are required to ensure a high standard of service is provided to all users of the Trust Accommodation and to ensure challenges can be resolved quickly & efficiently. You will also be expected to demonstrate a full range of skills related to the key work elements of the post together with a flexible, committed and conscientious approach to working.
Main duties of the job:
- To provide a comprehensive and professional accommodation service for all users.
- The post holder shall maintain a working knowledge of all staff, departments, Trust policies/procedures and the communication systems utilised to co-ordinate the Trust's resources for high standards of accommodation to the tenants it serves.
- The post requires a high degree of commitment and the ability to work under pressure with a positive customer service attitude.
- In addition, the post holder shall be flexible in their approach to any tasks required and work in a confidential and efficient manner.
DBTH is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:
- Extensive range of learning opportunities
- NHS Pension Scheme
- Generous holiday entitlement in line with Terms & Conditions
- Comprehensive health and wellbeing support
- NHS Car Lease schemes and a range of salary sacrifice scheme
- Discounts on restaurants, getaways, shopping and finance through external providers.
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person specification:
- Recognised admin/business qualification or relevant experience – NVQ 3, BTEC, ILM 2 or 3
- Recognised qualification in Facilities/Hospitality – Diploma or relevant experience
- Full driving licence with access to vehicle
- Experience of working with computer systems to include Microsoft Office and the use of IT packages and web-based systems.
- Previous experience in a similar post within a Healthcare/Hospitality Environment
- Knowledge of facilities/clinical practices and processes
Please note that all correspondence will be sent to you via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust.
By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
Accommodation Administration Officer (Doncaster Royal Infirmary) employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Administration Officer (Doncaster Royal Infirmary)
✨Tip Number 1
Get to know the organisation! Research Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at DBTH. Good luck!
We think you need these skills to ace Accommodation Administration Officer (Doncaster Royal Infirmary)
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, make sure to read the job description and person specification carefully. This will help us understand what the role entails and how your skills align with what we're looking for.
Personalise Your Application: While it might be tempting to use AI tools, we recommend that you write your application in your own voice. Tailor your supporting statement to highlight your unique experiences and how they relate to the Accommodation Administration Officer role.
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to emphasise your customer service experience. Share specific examples of how you've resolved challenges or provided excellent service in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Transformationunitgm
✨Know Your Stuff
Make sure you thoroughly read the job description and person specification. Understand the key responsibilities and required skills, especially around administration and customer service. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with users of the Trust Accommodation, be ready to share specific examples of how you've provided excellent customer service in the past. Think about challenges you've faced and how you resolved them efficiently.
✨Demonstrate Flexibility and Commitment
The job requires a flexible approach and a strong commitment to high standards. Prepare to discuss times when you've had to adapt quickly to changing circumstances or manage multiple tasks under pressure. Highlight your conscientious work ethic!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, opportunities for professional development, or how they embody the DBTH Way in their daily operations.