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- Tasks: Join our team to book appointments and support patient care in a busy medical environment.
- Company: Mid Cheshire Hospitals NHS Foundation Trust, dedicated to providing quality healthcare.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: GCSE Maths and English or equivalent; customer service experience preferred.
- Other info: Flexible working options available; great career progression opportunities.
The predicted salary is between 20400 - 28400 £ per year.
A fantastic opportunity has arisen for two Appointments Officers to join our lovely Appointments team within Medical Records on an 18 month fixed term contract. Within Medical Records, the appointments team are responsible for booking appointments, printing referrals and communicating with patients over the phone. You may also be required to work within our small call centre team receiving outbound calls from patients or with our Outpatient Reception team booking in patients for their appointments and making follow up appointments. There may be a requirement to work flexibly across sites at Leighton Hospital and Infinity House.
We are looking for dedicated individuals with an attitude to learn who must be organised and work on their own initiative. The successful applicants must have a can-do attitude, an approachable manner, and excellent telephone skills. They must be a team player and have the ability to multitask in a busy environment.
Main duties of the job include:
- Acting in a professional manner, adhering to strict information governance guidance and ensuring patient confidentiality.
- Continuously looking to improve the service offered and suggesting new ideas and ways of working.
- Working flexibly within the department dependent upon business need and patient demand.
Successful applicants will need to demonstrate:
- Self-motivation
- Good organisational skills
- Ability to pay attention to detail
Qualifications required include:
- GCSE Maths and English (grade C or above), or equivalent qualifications.
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
- Knowledge of Trust systems: Meditech, Somerset, NHS e-Referral Service, Bookwise, Envoy.
Skills required include:
- Ability to communicate well verbally and in writing.
- Patient centred, adaptable, willing to change and suggest ideas for improvement.
- Ability to work as part of a team and under own supervision.
- Ability to work under pressure in a methodical and logical manner.
- Ability to solve problems & make decisions under pressure.
Experience required includes:
- Customer Service training/experience
- Proficient use of Microsoft Office
Not all NHS roles are eligible for sponsorship. Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up to date and job specific information. The salary threshold for sponsorship is £25,000 for Health and Care Visas and £41,700 (with limited exceptions) for Skilled Worker visas.
We actively promote flexible working so please discuss any requirements you may have with us.
Clerical Officer - Medical Records – Appointments Team in Crewe employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - Medical Records – Appointments Team in Crewe
✨Tip Number 1
Get to know the company! Research Mid Cheshire Hospitals NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that demonstrate your skills, especially in a busy environment like the one described in the job ad.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team culture. They might share valuable insights that can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Appointments Team at MCHFT.
We think you need these skills to ace Clerical Officer - Medical Records – Appointments Team in Crewe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of a Clerical Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication with patients, make sure to demonstrate your excellent verbal and written communication skills in your application. A friendly tone can go a long way!
Highlight Your Organisational Skills: We need someone who can multitask and stay organised in a busy environment. Share examples of how you've successfully managed multiple tasks or projects in the past to prove you're up for the challenge.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Transformationunitgm
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clerical Officer in the Medical Records – Appointments Team. Familiarise yourself with tasks like booking appointments and managing patient communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss how you've managed multiple tasks in previous jobs. Think of specific examples where you successfully juggled responsibilities, especially in a busy environment. This will demonstrate your ability to multitask effectively.
✨Practice Your Communication Skills
As you'll be dealing with patients over the phone, it's crucial to showcase your verbal communication skills. Consider doing mock interviews with friends or family, focusing on clear and friendly communication. Highlight any customer service experience you have, as this will be key in your role.
✨Emphasise Your Team Player Attitude
The Appointments Team values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to team success in the past and your willingness to support colleagues. This will show that you’re not just focused on your own tasks but also care about the team's overall performance.
