Communications and Engagement Officer

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site The Hub Town Llantrisant Salary £31,516 – £38,364 per annum Salary period Yearly Closing 05/08/2025 23:59

Communications and Engagement Officer

Band 5

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Job overview

Join our team, make your mark and shape our story

Are you passionate about making a difference through impactful communication? Do you have the skills to help champion the voices of healthcare professionals, and engage with the public in times of both challenge and triumph?

We have an exciting role within our Communications and Engagement Team at Cwm Taf Morgannwg University Health Board.

We are an ambitious and energetic group of people who thrive on creativity and making a real impact. Driven by strong values and a shared vision, we support each other, celebrate successes, and encourage innovative ideas.

We offer plenty of flexibility, with a hybrid working model based between our modern Hub building in Llantrisant, home working and various CTM sites.

You’ll be part of our Communications and Engagement Team, as the link officer for health protection; helping us to improve the health and wellbeing of our population, supporting the reduction of inequalities across CTM.

You’ll be at the forefront of telling our story—highlighting achievements, addressing challenges, and keeping our communities informed. Whether it’s a national health campaign or a local initiative, you will bring your skills and experience in content-creation to bear in ways that engage and enthuse audiences.

Main duties of the job

Create excellent written and creative content to engage, inform, and influence a wide range of audiences.

Develop, deliver and maintain public engagement and involvement activities and platforms, ensuring local people have opportunities to understand and inform the work of the health board, particularly relating to changes in their local area or that impact their lives.

Create and deliver communications and engagement plans that inform the public, stakeholders and media about our services.

Co-ordinate, create and deliver multi-platform communications campaigns that empower the public to take control over their own health and wellbeing and use NHS services appropriately.

Create compelling press releases, responses and media opportunities for print, broadcast and online outlets.

Use digital communications equipment to capture high-quality content for internal and external projects.

Manage media enquiries and requests in a timely manner, liaising with health board colleagues to ensure the accuracy and appropriateness of information, maintaining patient confidentiality and the UHBs reputation at all times.

Plan and organise events and activities for internal and external audiences, including engagement and involvement events, press conferences, and media opportunities.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency ’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Person specification

Qualifications and/or Knowledge

• Relevant Degree (e.g. Media, Journalism, PR, Marketing or English) or an equivalent level of skills, knowledge and experience of internal and external communications and engagement practice
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Experience

• Experience of : Media handling; Copywriting; PR or marketing; Public or stakeholder; Engagement; Using social media to influence and inform; Delivering, co-ordinating, and evaluating campaigns; Providing communications advice to staff at a range of levels

Aptitude and Abilities

• Able to write engaging copy and explain complex issues in clear, simple language; Ability to create and edit videos for use on social media, web and internal platforms.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

Name Simon Blackburn Job title Director of Communications Email address simon.blackburn@wales.nhs.uk Telephone number 07512 631078 Additional information

Job Title – Director of Communications, Engagement & Fundraising

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