Clinical Support Worker/Clinical Support Worker Higher Level

Main area James Cook Cancer Institute and Speciality Medicine Grade Band 2/3 Contract Permanent Hours Full time – 37.5 hours per week Job ref 328-JCSM-7236719

Employer South Tees Hospitals NHS Foundation Trust Employer type NHS Site The James Cook University Hospital Town Middlesbrough Salary £24,465 – £26,598 per annum Salary period Yearly Closing 10/09/2025 23:59

Clinical Support Worker/Clinical Support Worker Higher Level

Band 2/3

Job overview

An exciting opportunity has arisen to join the James Cook Cancer Institute and Speciality Medicine within our Oncology Directorate. This is a brand new role to the Chemotherapy Outpatient Department, providing clinical support to the team, with particular focus on the Cancer Institute Assessment Bay (CIAB).

The Outpatient and CIAB department provide both day-to-day oncology clinics as well as an acute/emergency treatment area for oncology patients.

Post holders will be appointed at band 2 or band 3 depending upon qualifications/skills & experience.

Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements:

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or

Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)

Care certificate

Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;

– Theoretical knowledge

– Experience of a range of

care and related procedures

– clinical observations

– knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.

Main duties of the job

The role will provide patient care, supervised by a registered professional.

Applicants do not need previous experience in oncology but this would be advantageous. You will need to show an interest in delivering quality compassionate and individual care to patients. We will provide you with support and supervision as well as a broad range of training and learning opportunities.

The post holder will be an active member of the multi-disciplinary team (MDT), undertaking personal care activities, delegated clinical care duties, including clinical observations as directed by registered professionals and within clearly defined parameters, to provide healthcare and support that is individualised to the patient needs.

The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety and the prevention of healthcare associated infections. They must also promote dignity, privacy, and respect, to deliver compassionate, safe, high quality patient care.

As a Trust employee, they will honour their work commitments, be reliable and trustworthy. They will uphold the Trust values; the Trust code of conduct will always display civility towards others.

Please note this post may close at sufficient applicants.

Working for our organisation

Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions
• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person specification

Qualifications (Band 3)

• Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
• Care Certificate (if you don’t hold this certificate, you would be expected to complete this during your first 6 months of employment)
• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. – Theoretical knowledge – Experience of a range of care and related procedures – clinical observations – knowledge of relevant legislation

Knowledge and Skills (Both)

• Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
• Basic IT skills to use electronic patient records & other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Ability to demonstrate the importance of holistic person-centred care & related procedures.
• Knowledge of Safeguarding.
• Familiarity with current NHS and social care policies.

Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalation of changes or findings.
• Experience of working in an NHS care role.

Qualification Band 2

• Must complete the care certificate within the 6 months probationary period and ‘on the job training’; instruction will be provided – this is an NHS entry level requirement.

Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month\’s pay.

Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.

As an inclusive employer,we are here to support you.

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK – GOV.UK (www.gov.uk) .

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.

Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.

The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

IMPORTANT–Please ensure you read the \’Guidance Notes for Applicants\’ document attached to this advert before you start to complete your application form.

This document provides detailed advice regarding the completion of your application form.

The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.

As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The refereesMUSTbe a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form. Personal references and references from colleagues are not acceptable.
Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

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