Clerical Officer - Emergency Department

Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site Aintree Hospital Town Liverpool Salary £24,465 per annum Salary period Yearly Closing 20/10/2025 23:59

Clerical Officer – Emergency Department

Band 2

Job overview

We are recruiting 2 part time Clerical Officers to work nights in Aintree A&E department.

Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care.

Work closely with other members of the ED teams; this is varied role working within a busy and challenging environment. Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role.

Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.
Please note this vacancy may close early if we have sufficient number applications

Main duties of the job

The successful candidate will be part of a busy Emergency Department. The role is varied and will include;

Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Liaise with all departments on all issues of a clerical nature

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Detailed job description and main responsibilities

PROFESSIONAL

Act at all times so as to provide and maintain public and staff confidence in the service provided

To work effectively as part of the multi-disciplinary Emergency Floor team

Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times

To deal tactfully and sensitively with patients & relatives / accompanying others

Promote an open and participative culture within the Department

Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor

Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines

To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issuesEnsure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times

Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate

Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor

Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas

Participate in appropriate managerial duties as delegated by the

Emergency Services Administration Manager, Directorate Manager or appointed deputy

Liaise with / summon nursing staff where concern exists over the condition of a patient

Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

Collate appropriate documentation for patients attending the Emergency Floor

Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image

Processing software for patients within the Emergency Floor

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner

Ensure that all relevant correspondence to GP practices is sent out according to set procedures

Liaise with all departments on all issues of a clerical nature

Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic

Fracture Clinic

Physiotherapy clinic

ENT clinic

Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately

Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs – 0830hrs

Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs – 0800hrs

Actively contribute to the attainment of national targets in relation to emergency care

Assist in the input and correction of data relevant to the Emergency Access Targets

Please refer to the attached job description and person specification for full details.

Person specification

Qualifications

• GCSE/equivalent
• NVQ Customer Care

Experience

• Must be able to demonstrate experience of working in the public sector

Knowledge

• Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures.
• Familiar with computerised information
• Familiar with Caldicott guidelines

Other

• Calm temperament

Skills

• Ability to work to deadlines
• Able to demonstrate awareness of possible sensitive issues in the A&E
• Demonstrates ability to work on own initiative and as part of a team
• Demonstrate ability to prioritise workload
• Flexible & Adaptable

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.