Service Manager- Radiology in City of London

Main area Imaging Grade Band 7 Contract 6 months (Fixed term) Hours Full time – 37.5 hours per week (Pro rata per annum) Job ref 200-NN-7438015- A&C-A-Y

Employer St George\’s University Hospitals NHS Foundation Trust Employer type NHS Site St George\’s Hospital Town London Salary £56,276 – £63,176 per annum Salary period Yearly Closing 27/11/2025 23:59

Service Manager- Radiology

Band 7

Job overview

We are seeking a motivated and experienced Service Manager to join our Radiology team at St George’s. Working alongside the Radiology management team, you will be responsible for the smooth operational delivery of imaging services across the Trust.

The postholder will provide day-to-day leadership for our administration and clerical teams, oversee performance against national standards (DM01, RTT, FDS), and support service governance, complaints, and incident management. You will manage budgets, contribute to cost improvement programmes, and ensure resources are used effectively.

This is a key role in ensuring patients receive a safe, efficient, and responsive diagnostic service. You will work closely with clinical leads, superintendent radiographers, consultants, and the wider Diagnostics management team, and will deputise for the Deputy General Manager when required.

Main duties of the job

Provide operational leadership for Radiology services, ensuring safe, efficient, and patient-focused delivery.

Line manage and support administrative and clerical teams, promoting high standards of customer care and staff development.

Monitor and manage demand, capacity, and activity to achieve national performance targets (DM01, RTT, FDS).

Oversee governance processes, including incident reporting, complaints, audits, and compliance with Trust and national standards.

Manage budgets, contribute to cost improvement programmes, and ensure effective use of resources.

Support service development and change projects in line with Trust strategy and national diagnostic priorities.

Produce accurate management information, including activity, financial, and performance reports.

Work collaboratively with clinical leads, superintendent radiographers, consultants, and external partners to deliver joined-up care.

Deputise for the Deputy General Manager as required and represent Radiology at Directorate and Trust meetings.

Work flexibly across all Trust diagnostic sites to meet service needs.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary\’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Person specification

Qualifications and Education

• Degree OR equivalent professional experience and training relevant to role.
• Evidence of continued educational and professional development
• Business or Finance qualification.
• Professional management qualification or equivalent.

Experience

• Experience of staff management
• Operational management experience in a complex service.
• Experience of financial management and reporting
• Experience of service development/project management
• Experience of governance management, including complaints and incidents.
• Experience of successful resource management for delivery of key targets and standards
• Experience of working in Radiology or Diagnostics
• Experience of supporting CQC or external inspections.
• Experience of income generation or business case development.

Knowledge

• Understanding of diagnostic pathways and the role of imaging within them, including referral processes.
• Knowledge of NHS governance and performance frameworks.
• HR management and implementation of policies.
• Budgeting and establishment control.
• Knowledge of recent NHS policy developments affecting diagnostics.
• Awareness of national diagnostic recovery initiatives

Skills

• Excellent leadership and interpersonal skills
• Strong analytical and problem-solving skills
• High level of accuracy and attention to detail
• Proficient in IT (Microsoft Office suite)
• Strong written and presentation skills, including ability to contribute to business case preparation
• Ability to resolve conflict and manage complaints effectively
• Ability to work effectively across other areas within the Trust and external groups
• Proficiency in advanced data tools (e.g. Tableau, Access, SQL).
• Teaching, coaching, or training skills.

Other

• Positive, caring, and supportive attitude.
• Reliable, motivated, and flexible approach
• Able to work under pressure, manage competing priorities, and meet deadlines
• Ability to work independently and as part of a team.
• Commitment to Trust values and behaviours.

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Stella Pothou Job title Deputy General Manager – Imaging and Mortuary Email address styliani.pothou00@stgeorges.nhs.uk Telephone number 0208 725 5346