Pensions Administrator in Chorley

We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team. Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with legislation, internal procedures and statutory obligations. Training will be provided. Attention to detail and excellent customer service are essential. You will have strong verbal and written communication skills, a working knowledge of Microsoft Excel, and ability to build effective working relationships at all levels.

Main duties of the job:

• Working as part of a team to undertake the preparation and updating of NHS Pension/ NEST records/payments via ESR and POL in accordance with regulations and the Trust’s procedures.

Key duties:

• Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
• Maintain confidentiality and security of information at all times.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
• Participate in pension record processing ensuring timescales are met, the Trust’s policies and procedures are followed and all information is accurate and up-to-date.

Administrative responsibilities:

• Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction.
• Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
• Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
• Provide information, excluding financial advice to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.

Training:

• Maintain own compliance with the Trust’s mandatory and statutory training requirements.
• Demonstrate activities in own area to new staff to support induction training.
• Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.

Person specification:

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience in similar administrator role.
• NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role.
• Knowledge of payroll & pension procedures.
• Experience of using an electronic payroll system.
• Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes.
• Able to manage own workload and priorities to ensure payroll & pension deadlines are met.
• Accurate data input requiring attention to detail and accuracy.
• Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook.
• Good team player and can demonstrate ability to work as an effective team member and work alone.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.