Business Admin Apprenticeship in Chesterfield

An opportunity has arisen for a Business Admin Apprentice to work within the Maternity & Gynaecology Care Unit, Family Care Division. The main duties of the role include providing support within our Maternity & Gynaecology Care Unit and ensuring a professional co-ordination and telephone/reception service while maintaining confidentiality at all times.

Main duties of the job:

• Support to a number of admin departments over the services.
• Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
• Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures.
• Maintain patients’ case notes including updating and documenting any changes in patient details.
• Reconciling clinics in line with timescales.
• Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, including any transport arrangements which may be required, booking follow-up appointments, and ensuring the safe return of case notes to the appropriate departments.
• Answer ward telephones, receive and relay messages.
• Receive and distribute patients’ personal mail and, where appropriate, forward mail.
• Undertake ad-hoc messenger duties as required.
• Demonstrate a flexible approach to department duties where appropriate.
• Making up of patient files to ensure the department workflow is consistent.
• Be proactive in escalating any concerns of any kind to line management.
• Any other duties in the Division, which may be delegated from time to time by the Service Manager or Care Unit co-ordinator.

Working for our organisation:

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by Queen Elizabeth II in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.

Detailed job description and main responsibilities:

To apply for this post you must have previous clerical experience, good verbal and written communication skills, and the ability to work well as part of a team. It is also essential that you have a good understanding of confidentiality.

Person specification:

• Qualifications: Educated to GCSE grade C or above standard including English & Maths (or equivalent).
• Experience: Experience of using Microsoft Computer programmes; Word, Excel etc. Any work experience in an office environment would be advantageous.
• Skills: Willing to undertake further training, clear understanding of confidentiality, ability to work with a range of databases/spreadsheets and bespoke software applications.
• Personal Attributes: Good verbal and written communication skills, flexibility, professional appearance, someone with an interest in a development opportunity within a hospital environment, demonstrates our Proud to CARE Values: Compassion, Ambition, Respect, Encouragement.

If you’re looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID-19 as this remains the best line of defence against the virus.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills.