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- Tasks: Join our Radiology team to manage patient appointments and ensure efficient service delivery.
- Company: Be part of Gloucestershire Hospitals NHS Foundation Trust, the largest employer in the county.
- Benefits: Enjoy flexible working, generous leave, NHS pension, local discounts, and health initiatives.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in administration, computer literacy, and understanding of medical terminology required.
- Other info: Join a diverse team of over 9,000 and grow your career with us!
The predicted salary is between 21500 - 23500 £ per year.
Main area: Radiology
Grade: Band 3
Contract: 8 months (Fixed Term)
Hours: Full time - 37.5 hours per week (9-5 Mon-Fri)
Salary: £24,937 - £26,598 (pa pro rata if part-time)
Closing: 01/02/2026 23:59
At Gloucestershire Hospitals, our people are at the heart of everything we do. We provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued, and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care.
We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career. We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes:
- Flexible working opportunities
- Generous annual leave
- The NHS pension scheme
- Competitive bank rates
- Local discounts
- Access to on-site nurseries
- Reduced public transport costs
- Reward and recognition schemes
- A wide range of health and wellbeing initiatives
Job overview: To act as a member of the Radiology Appointments Booking Team providing a county-wide appointment booking service for patients ensuring wait time targets and clinical targets are met and all capacity efficiently used.
Main duties of the job:
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county-wide basis.
- Effectively monitor and maintain the CRIS system ensuring accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Effective use of county-wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.
- Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate.
- Investigation and effective follow-through on DNA patients.
- Timely and accurate cancellation of appointment lists and appropriate scheduling of appointments.
- Prioritise and organise own daily activities with minimal direct supervision.
- Liaise and work with line management to ensure compliance of daily service management.
- Highlight any issues to line management which may have a detrimental impact on workload or staff.
- Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand.
Detailed job description and main responsibilities:
- Communicate with patients/relatives over the telephone, booking patients into appointment slots, making changes to their existing appointment if required or cancelling and rescheduling their appointment as requested.
- Monitor the progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
- To action appointment re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants/radiographers where capacity problems exist.
- Making judgements and decisions to achieve a balance between clinical priorities and wait time targets.
- To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
- Ability to work within the booking office guidelines and procedures protocols, observing patient confidentiality and security of data.
- Prioritising daily tasks to achieve set timescales.
- To ensure accurate and timely data collection.
- Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.
- A supportive team member, able to train new team members and offer ongoing support and advice.
Person specification:
- Computer literate in Microsoft packages
- Able to cope under pressure
- Able to work independently
- Appropriate experience in a hospital or office environment
- Understanding and previous experience in medical terminology
- NVQ in Administration level 3 or equivalent
- Educated to GCSE grade C or above in literacy and numeracy
- Previous booking office experience (or equivalent)
- Experience of CRIS
- Ability to plan effectively and manage own workload
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
Appointments Officer, Band 3 in Cheltenham employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointments Officer, Band 3 in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees at Gloucestershire Hospitals through LinkedIn or local events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Appointments Officers. Think about how your skills match the job description and be ready to share examples from your experience.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the Trust, let them know why you’re excited about the role and how you can contribute to their mission of delivering exceptional care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Appointments Officer, Band 3 in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Appointments Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences have prepared you for this position. Mention any relevant experience in a hospital or office environment, especially if you've worked with appointment systems before.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at Transformationunitgm
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of an Appointments Officer. Familiarise yourself with the key responsibilities, such as managing waiting lists and using the CRIS system. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As you'll be communicating with patients and colleagues regularly, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex information clearly and concisely, and be ready to discuss how you've handled difficult conversations in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your previous experience where you had to prioritise tasks or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork and Flexibility
The role requires working as part of a team and being adaptable to changing situations. Be prepared to discuss how you've collaborated with others in the past and how you can contribute to a supportive team environment. Highlight any experience you have in training new team members or assisting colleagues.
