Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT services for over 15,000 staff and troubleshoot issues.
- Company: Join Cardiff and Vale University Health Board, a leading health organisation in the UK.
- Benefits: Gain valuable experience, earn a qualification, and enjoy a supportive team environment.
- Why this job: Kickstart your IT career while making a real difference in healthcare.
- Qualifications: Minimum of 5 GCSEs including Maths and English; customer service experience preferred.
- Other info: Fixed-term apprenticeship for 18 months with opportunities for growth.
The predicted salary is between 800 - 1400 ÂŁ per month.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support. Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future.
As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high quality service on behalf of the UHB. To attend regular review meetings with the supervisor and assessor, leading to a Foundation Apprenticeship in Digital Application Support Level 2.
This post is fixed term for 18 months from start date due to apprenticeship contract.
Main duties of the job:- Supporting IT issues and requests for over 15,000 members of staff within Cardiff and Vale over many different site locations.
- Providing support on the phones and troubleshooting issues remotely or physically.
- Managing IT projects and supporting these as well as carrying out daily duties.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification:- Qualifications: Minimum of 5 GCSEs (Grades A-C) including Maths and English.
- Experience: Knowledge of Microsoft Packages.
- Skills & Abilities: Good Communication Skills / Ability to Work as part of a team / Customer Service Experience / Troubleshooting PCs, Laptops & Printers / Troubleshooting Software and Mobile Devices.
- Personal Attributes: Self Motivated & Enthusiastic / Passion for working in IT / Flexibility regarding shift pattern.
- Special Knowledge: Understanding of Local area networks and Wide area networks / Understanding of server technologies, such as File Sharing and User accounts / Understanding of ICT Security technologies, such as Anti-Virus and Firewalls.
We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.
IT Service Desk Apprentice in Cardiff employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice in Cardiff
✨Tip Number 1
Get to know the company! Research Cardiff and Vale University Health Board's mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a range of personnel, being able to communicate clearly and effectively is key. Try role-playing common IT support scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace IT Service Desk Apprentice in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're excited about the opportunity to support our team and help over 15,000 staff members with their IT needs.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We’re looking for good communication skills and a knack for troubleshooting, so don’t hold back on showcasing those!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, first impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting apprenticeship opportunity.
How to prepare for a job interview at Transformationunitgm
✨Know Your Stuff
Make sure you brush up on your knowledge of IT support basics, especially around troubleshooting PCs, laptops, and printers. Familiarise yourself with common software issues and how to resolve them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be dealing with a range of internal and external personnel, practice clear and courteous communication. Think about examples from your past experiences where you've successfully helped someone with an IT issue, and be ready to share those during the interview.
✨Team Player Vibes
This role is all about teamwork, so be prepared to discuss how you work well with others. Share specific instances where you've collaborated effectively in a group setting, whether in school projects or previous jobs, to demonstrate your ability to contribute positively to the team.
✨Be Enthusiastic and Flexible
Show your passion for IT and your willingness to learn. The interviewers will appreciate your enthusiasm for the role and your flexibility regarding shift patterns. Be ready to express why you want to work in this field and how you can adapt to the needs of the service desk.
