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- Tasks: Join our admin team to coordinate appointments and support patients in need.
- Company: North Bristol NHS Trust, a leading healthcare provider.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 21500 - 22500 £ per year.
Main area: Electronic Assistive Technology Service
Grade: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week (working days are negotiable)
Job ref: 339-NMSK1338-TW
Employer: North Bristol NHS Trust
Site: Bristol Centre for Enablement
Salary: £24,937 - £26,598 per annum, pro rata for part time
Salary period: Yearly
Closing: 16/02/2026 08:00
Job overview:
We are seeking a self-motivated, efficient administrator to join our admin team in the Electronic Assistive Technology Service at the Bristol Centre for Enablement. Located at our Bristol base, you will be co-ordinating with team members and patients over multiple sites across the Southwest region.
You will work collaboratively with the clinical and technical teams to facilitate booking of appointments, referral processing, diary management, equipment ordering and receipt for the service. Your ability to communicate clearly and manage enquiries with sensitivity and understanding will be essential as the first point of contact for professionals and for patients, some of whom may have communication difficulties and/or be in emotional distress.
You will play a vital role in a busy and varied environment with frequent interruptions. You must be able to demonstrate strong organisational skills with the ability to work calmly and efficiently under pressure. Multitasking to a high level and prioritising workloads, whilst remaining responsive to the immediate needs of our patients and team, will support the effective running of a rewarding and valued service.
The successful candidate should demonstrate:
- Extensive administrative experience within a pressured environment
- Clear and confident communication skills
Main duties of the job:
As one of the administrators within the Electronic Assistive Technology team, you will:
- Co-ordinate appointments, liaise and respond to external healthcare professionals, patients, their families and carers
- Synchronise diaries and arrange work schedules for a busy professional and multi-disciplinary team including booking of appointments
- Receive incoming requests from patients, carers, relatives and other healthcare professionals for repair/replacement of parts and assist in allocation of daily workloads
- Act as a contact point for the service
- Order equipment, receive and sort incoming stock, and update the electronic database (BEST)
- Be responsible for maintaining the electronic database for stock management
Working for our organisation:
The Electronic Assistive Technology Service South West offers specialist assessment, provision and ongoing support of equipment for patients of all ages with a range of medical conditions resulting in physical impairment. The service predominantly focuses on controlling the environment and accessing computer technology. This is delivered by a team of Clinical Scientists, Occupational Therapists and Clinical Technicians.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities:
- Maintain the electronic patient database
- Production of work orders for technical and clinical teams
- Closing of completed work orders and logging of repair details, equipment issued, and planned maintenance results
- Respond to enquiries by telephone or visitors to the service
- Liaise with health and social care professionals
- Liaise with patients and their families/carers on the telephone, regarding assessments, repairs and other visits made by the service to the patient's home
- Liaise with the team across all locations on a daily basis
- Liaise with suppliers for quotations, further stock information and ordering
- Assist in allocating standard and priority repair calls
- Co-ordinating diaries and workload of clinical and technical team members across all three bases
- Organisation and co-ordination of home visits for Clinical and Technical staff for assessments, installations, repairs follow-ups and reviews
- Assist in maintaining stock levels/stock location via the electronic database system
- Reception of parts delivered, following process to accept them and add them to the stock
- Type reports, letters and other documentation relevant to the service as needed
- Assist in taking minutes in meetings when required
Person specification:
Education/Training/Qualifications:
- GCSE grade A-C (grade 4 and above) or equivalent in English and Maths
Work Experience:
- Experience in an administrative role
- Experience working within a pressurised environment
- Experience of working within a team and able to work with people at all levels
- Previous NHS or public sector experience
Knowledge/Skills/Abilities:
- IT proficient including ability to use Microsoft Office software e.g. Excel, Word
- Excellent communication and interpersonal skills, confident and articulate telephone manner
- Organisational skills including meticulous attention to detail, managing and prioritising own workload and working to tight deadlines
- Ability to work unsupervised and on own initiative, self-motivated
- An understanding of confidentiality
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Administrator in Bristol employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Bristol
✨Tip Number 1
Get to know the company! Research North Bristol NHS Trust and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles, like how you handle pressure or manage multiple tasks. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Administrator in Bristol
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info on what we’re looking for, so make sure you understand the key responsibilities and skills required for the Administrator role.
Tailor Your Application: Don’t just send a generic CV! We want to see how your experience matches up with what we need. Highlight your administrative skills and any relevant experience in a pressured environment to show us you’re the right fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. Remember, we want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We highly recommend applying directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role within the Electronic Assistive Technology Service. Familiarise yourself with the key responsibilities like diary management and liaising with healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As the first point of contact for patients and professionals, clear communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions can also help you articulate your thoughts more clearly.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage multiple tasks and prioritise workloads. Consider sharing specific instances where you successfully juggled various responsibilities, especially in a busy environment, to illustrate your capability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the service, or opportunities for professional development. This not only shows your interest but also helps you gauge if the role is the right fit for you.
