Outpatient Booking Clerk in Brighton

Job overview

University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience.

Main duties of the job

• Ensuring all patient appointments are booked on receipt of referral and triage
• Ensuring patients are assigned to the right clinic first time
• Ensuring an efficient telephone service is maintained
• Minimising short‑notice cancelled clinics and optimising clinic capacity
• Introducing a patient‑focused booking programme

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included. We offer a buddy system for new members and we are a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

Detailed job description and main responsibilities

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, so applicants must already have the right to work in the UK.

We are looking for booking clerks to assist the operational services manager to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams.

You will have experience of working in a high volume patient/customer contact centre, ideally in an acute hospital environment.

Person specification

• Customer Service experience and skills
• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

Important information for applicants

Important information for applicants:

A Note on AI Use in Applications We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected.

Closing adverts early: In the event of exceptional interest, we may close adverts earlier than specified.

Flexible working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS checks: We undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for roles that meet the visa and immigration eligibility criteria. It is your responsibility as the applicant to ensure that you meet this criteria.

Further information

For help with the application process for nursing vacancies, please email uhsussex.nursingteam@nhs.net.

For help with the application process for non‑nursing vacancies, please email uhsussex.nonnursingteam@nhs.net.