Neuropsychology Administrator in Brighton

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities.

At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Job overview: The role of a Neuropsychology Administrator is to provide an efficient and high-quality administration service for the Neuropsychology team. To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The administrator will not only need to be able to work alone and use their own initiative but also as part of a Multi-Disciplinary team (MDT) of administration, nursing and medical colleagues across the Neurology division on all University Hospital Sussex sites. It may therefore be necessary to ask the post holder to work on another site when the service demands this. The administrator must ensure patients are accurately registered and processed on the appropriate systems.

Main duties of the job:

• Request appointments for patients as required.
• Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.
• Good knowledge & appropriate use of computer-based systems to enter/retrieve patient information, schedule appointments, and maintain databases. These include ICE, Panda, Careflow, Microsoft Office programmes.
• Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.
• Work in close conjunction with the Neuropsychology Team to review working practices, identify and propose new improved ways of working and find solutions to problems.
• Ensure confidentiality is always maintained and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.

Communication:

• Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.
• Provide and receive complicated and sensitive information and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability, recent diagnosis or bereavement.
• Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.
• Answer internal and external telephone enquiries in an efficient manner, from other members of staff, other departments, community MS Nurses, patients/relatives, GPs and other hospitals.
• Act as a first point of contact for the service.

Service Delivery and Improvement:

• Monitor and maintain appropriate levels of stationery and order as and when necessary, informing the ward manager of any potential problems in good time.
• Maintain health and safety in the department and report all incidents and accidents to the Team Manager as soon as possible, in accordance with departmental and trust policy.
• Support the Service Improvement program including QSI (Quality Standard for Imaging) taking active participation in data collection, process mapping and meetings as required.
• Operate office equipment including photocopying, printing, report and follow up faults with IT when required.
• Attend mandatory training updates as required.
• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

Person specification:

• Detailed knowledge of the NHS, acquired through diploma or equivalent experience or training.
• Able to use a range of Microsoft products e.g. Word, Excel, PowerPoint.
• Ability to plan, organise and prioritise own workloads.
• Knowledge and understanding of NHS structure and organisation.
• Experience of working with senior clinical and management staff.
• Knowledge of the 18-week operating standard.

Evidence of having championed diversity in previous roles (as appropriate to role) and evidence of having undertaken own development to improve understanding of equalities issues.