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- Tasks: Administer the diabetic eye screening service and manage patient appointments.
- Company: Join a supportive healthcare team making a difference in patients' lives.
- Benefits: Part-time hours, flexible working options, and a chance to grow your skills.
- Why this job: Be part of a vital health programme and help improve patient care.
- Qualifications: GCSEs and strong communication skills; healthcare experience is a plus.
- Other info: Dynamic role with opportunities for personal development and community impact.
The predicted salary is between 13 - 16 ÂŁ per hour.
We require an enthusiastic, hard‑working person to play a vital role in the administration of the diabetic eye screening service, part of the National Diabetic Eye Screening Programme. You will interact with the public mainly by telephone, and with GP practices and other health professionals. Experience with a high volume of telephone calls and an understanding of diabetes is advantageous.
Main duties of the job
- Maintain full knowledge of all local and national protocols and document all administrative processes.
- Ensure the Trust meets local and national performance indicators.
- Participate in a rotational plan to support the Brighton and Sussex Diabetic Eye Screening Programme administration team.
- Maintain and update the Digital Healthcare database of all diabetic patients in the Programme.
- Book appointments and ensure patients are seen within the nationally prescribed maximum waiting times.
- Register, check, amend and enter patient details on the Diabetic Register and Digital Healthcare database.
- Follow procedures in dealing with complaints.
- Keep an effective electronic record‑keeping system for all data and paperwork.
- Undertake general office duties (photocopying, faxing, date‑stamping).
- Print and collate patients’ information leaflets.
- Stay current with any computerised systems introduced and attend required training.
- Maintain and update administrative procedures and systems.
- Ensure transport is available for patient journeys and organise as necessary.
Person specification
- Minimum general education: equivalent to 5 GCSE Grade 4 (level C) or above.
- Excellent written and oral communication skills.
- Experience in person‑facing role in healthcare, retail or hospitality.
- Experience in office environment and use of software and data.
- Previous experience in a healthcare setting.
- Good database and spreadsheet skills, with the ability to organise and prioritise workload.
- Calm, approachable and capable of concentrating despite frequent interruptions.
Equality, Diversity and Inclusion
- Evidence of undertaking own development to improve understanding of equalities issues.
- Evidence of championing diversity in previous roles (as appropriate to role).
Important information for applicants
- Applicants must have the right to work in the UK. We do not offer visa sponsorship. If you are using a Graduate visa, you must have at least 18 months remaining on your visa at time of application.
Disability confidence and veteran awareness
- UHSussex is a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Flexible working
- Flexible working arrangements may be considered. Please speak with the recruiting or line manager.
Application contact
- Email: uhsussex.nonnursingteam@nhs.net (Non‑Nursing vacancies) or uhsussex.nursingteam@nhs.net (Nursing vacancies).
- Applications may be closed early in response to a high volume of submissions.
Diabetic Eye Screening Programme Administrator in Brighton employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diabetic Eye Screening Programme Administrator in Brighton
✨Tip Number 1
Get to know the company! Research the Diabetic Eye Screening Programme and understand its goals. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be interacting with the public and health professionals mainly by phone, rehearse how you’d handle common queries or complaints. Confidence on the call can make a huge difference.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider info about the team and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at UHSussex.
We think you need these skills to ace Diabetic Eye Screening Programme Administrator in Brighton
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you fully understand what the Diabetic Eye Screening Programme Administrator role involves. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities listed.
Tailor Your Application: Don’t just send a generic application! We want to see how you fit into this specific role. Highlight your relevant experience, especially in healthcare or administration, and mention any familiarity you have with diabetes or patient care.
Show Off Your Communication Skills: Since you'll be interacting with the public and health professionals, it’s crucial to demonstrate your excellent written and oral communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Make sure to double-check your application for any errors before hitting submit, and don’t forget to include all required documents!
How to prepare for a job interview at Transformationunitgm
✨Know Your Stuff
Make sure you’re familiar with the Diabetic Eye Screening Programme and its protocols. Brush up on diabetes-related knowledge, as this will show your enthusiasm and understanding of the role.
✨Practice Makes Perfect
Since you'll be handling a high volume of telephone calls, practice your phone etiquette. Role-play common scenarios with a friend to build confidence in your communication skills.
✨Show Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of examples from past experiences where you successfully juggled multiple responsibilities, especially in a healthcare or office setting.
✨Emphasise Your People Skills
This role involves interacting with patients and health professionals, so highlight your experience in person-facing roles. Share specific instances where you’ve handled complaints or provided excellent customer service.
