Patient Services Assistant in Bridlington

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

As a Patient Services Assistant, you’ll be a valued part of our ward team, helping to create a welcoming and supportive environment for our patients. Working in line with local and Trust policies, you’ll play an important role in making sure every patient receives the care and attention they need. We’re looking for someone who can bring kindness, empathy and a positive attitude to the role. You’ll help ensure our patients feel comfortable and cared for throughout their stay. In this position, you’ll carry out a range of non‑nursing duties delegated by the registered nurse or midwife. You’ll also use your own initiative within your training and competence, contributing to the smooth running of the ward. You’ll be working alongside a friendly, multi‑professional team, supporting them to deliver high‑quality, patient‑centred care.

Main duties of the job:

• Demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors always.
• Act as an ambassador promoting the corporate image of York Teaching Hospitals NHS Foundation Trust, to all individuals, groups and external organisations, to sustain public confidence and trust.
• Act as a positive role model for all Trust employees.
• Demonstrate a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect.

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

Detailed job description and main responsibilities are available in the attachment.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.

If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Person specification:

• Good basic education – reading and writing plus basic numeric skills.
• Willingness to complete appropriate qualifications for work related training.
• Basic understanding of infection control.
• Basic IT skills.
• Flexible approach to work.
• Previous experience of working with people.
• Able to work alone and with others as part of a team using initiative.
• Ability to prioritise work of self and others.
• Previous NHS experience.

Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

DBS Checks: Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in one payment or over a six month period once you start employment. By applying you are agreeing to this undertaking.

Use of Artificial Intelligence (AI): Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.

Agile and Flexible Working: We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts.

Employee Assistance Programme (EAP): All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

Relocation Package: The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.

A bit more about us and the surrounding area: York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York – consistently voted one of the best places to live in the UK.