Band 2 Facilities Catering Operative in Birmingham

Monday - Friday 7.30 - 3.30pm (may consider 8 - 4pm). The post holder will provide excellent customer service under the supervision of the Facilities Supervisor – Catering, delivering an efficient and professional catering service at all times. The post holder will assist in the preparation and service of meals and beverages to patients, staff and visitors throughout Trust owned properties including wards and will operate a cash register when required.

Main duties of the job:

• To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements.
• Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
• Support patient meal services, by loading bulk trolleys or ward level service of meals.
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
• To undertake deep clean of all catering equipment within the department, adhering to Food Hygiene Standards and Trust policy and procedures.
• Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores.
• Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.

Working for our organisation:

Attention is drawn to the responsibility of all employees to take reasonable care for the health and safety of themselves and other people who may be affected by their actions at work. Birmingham Community Healthcare NHS Foundation Trust is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race and disability.

Safeguarding:

It is the responsibility of all staff to safeguard and protect children and adults at risk at all times and staff must report any concerns as per Safeguarding Children and Safeguarding Adults policies, which are available on the Trust’s intranet. Every member of staff must undertake regular mandatory safeguarding training at a level relevant to the role. The Trust operates a No Smoking policy.

Person specification:

Qualifications/training:

• GCSEs or good basic education.
• NVQ Level 2 Customer Service or willingness to work towards.

Experience:

• Relevant catering experience.

Skills & Knowledge:

• Basic knowledge of food hygiene; control of substances; hazard analysis etc.
• Basic computer skills.
• Communicate information effectively to patients, staff & visitors.
• Ability to work as part of a team and follow instructions.
• Be able to make decisions in the absence of supervision.
• Physically be able to push and pull catering equipment.
• Physically able to twist, turn, bend, stretch during duties.
• Physically able to work in a hot/cold environment.
• Physically able to move medium loads of food.
• Ability to communicate verbally with a diverse group of people.
• Ability to conduct oneself in a professional way.

Other job requirements:

To be flexible to meet the needs of the service by covering all shifts to ensure service continuity.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.