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- Tasks: Assist patients with appointments and queries in a busy radiology department.
- Company: Join the Mid and South Essex NHS Foundation Trust, a key healthcare provider.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with various shift patterns across multiple sites.
The predicted salary is between 20400 - 28400 £ per year.
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population. Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust.
Job overview
We are looking for an individual who has excellent people skills with experience in reception work, administration and telephone appointment centres. The perfect candidate will join our large, busy and friendly Radiology Admin Team. The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels. This role will cover the Basildon Hospital site, which includes Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
The Ideal candidate will have these desired skills and attributes, but training will also be given:
- Experience in working in a patient/customer facing role.
- Excellent telephone manner.
- Attention to detail.
- Work accurately and calmly under pressure.
- High level of computer literacy.
- To be able to multi-task.
- Excellent timekeeping.
- Flexibility to cover colleague absence.
- Flexibility to change days/hours if needed.
Please note that this vacancy may close early due to number of applications.
Main duties of the job
The Job is 37.5 hours per week, we work various shifts over 5 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm, all shifts will be on a Rota. The role will cover different reception areas and a call centre within the main Basildon site and 4 offsite locations where we run services, you will be required to travel to these sites.
This Role will be based at Basildon Hospital, but you may at times be required to cross site cover at one of our other Sites – Southend or Broomfield Hospital. The main duties of this role will include Reception work - checking in and out patients, dealing with patient queries, and booking appointments.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Are you looking for an exciting Radiology Patient Pathway Assistant - Receptionist/Booking Clerk role using your unique qualities? For full details about this varied and rewarding role, please see attached job description. We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Education:
- Good level of general education e.g. GCSEs or equivalent.
- Good literacy - demonstrated through minimal mistakes on application.
- Qualification in administration.
Experience:
- Experience of working with the public.
- Experience of working as receptionist in NHS or Healthcare environment.
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values. The use of AI in applications is monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Radiology Patient Pathway Assistant in Basildon employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Patient Pathway Assistant in Basildon
✨Tip Number 1
Get to know the NHS and its values! Research Mid and South Essex NHS Foundation Trust, their mission, and how they serve the community. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with patients and staff, try role-playing common scenarios with friends or family. This will boost your confidence and help you handle real-life situations smoothly.
✨Tip Number 3
Be flexible and ready to adapt! The job requires covering various shifts and locations, so highlight your willingness to be flexible in your availability. This shows you're a team player and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Radiology Patient Pathway Assistant in Basildon
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experiences.
Show Off Your People Skills: Since this role is all about interacting with patients and staff, make sure to showcase your excellent people skills in your application. Share examples of how you've successfully dealt with customers or patients in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your sentences are easy to read. We appreciate straightforward communication, especially in a busy environment like ours!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, it shows you're keen on joining our team at Mid and South Essex NHS Foundation Trust.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Radiology Patient Pathway Assistant. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks you'll be performing, like booking appointments and handling patient queries.
✨Show Off Your People Skills
Since this role involves interacting with patients and staff, practice demonstrating your excellent people skills. Prepare examples of how you've successfully dealt with difficult situations or provided exceptional customer service in the past. This will show that you're ready to handle the front-line responsibilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would manage a busy reception area or deal with an upset patient. Practising these scenarios can help you articulate your thought process and demonstrate your ability to work calmly under pressure.
✨Highlight Your Flexibility
The role requires flexibility in working hours and locations. Be prepared to discuss your availability and willingness to adapt to different shifts or cover for colleagues. Showing that you're open to change will make you a more attractive candidate for the team.