Band 4 Medical Secretary - SOLAR

An exciting opportunity has arisen for a full-time Medical Secretary supporting cross cover both Bishop Wilson and Freshfields Clinic. As a key member of the secretarial team, this is a varied role involving all aspects of secretarial and general administration duties. The post holder will be the first point of contact for other health care professionals, so will need to demonstrate a high standard of communication and a professional attitude, along with our CYP & families. You will need to be well organised, able to multitask and possess excellent interpersonal skills.

To provide a comprehensive secretarial/administrative support service to the medical/clinical team. To operate within the trust systems, which includes formatting/audio transcription of clinical letters/reports and other correspondence as required by the clinical/medical team within the trust's timeframe plus attend and minute meetings when required. The successful candidate will need to be a team player possessing excellent written and verbal skills with an eye for detail and demonstrate proficient keyboard/computer skills.

It is essential that applicants can work on their own initiative, demonstrate effective organisational and communication skills at all levels, along with having the ability to prioritise their workload and process enquiries in a confidential and efficient manner.

• The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which includes receipt of correspondence, booking of new/follow up patient appointments.
• Creating clinical letters/correspondence via digital dictation transcription within the trust timeframe.
• To attend and minute meetings as and when required.
• To monitor & support our consultants’ caseloads to ensure all KPI’s are kept up to date.
• To work independently, prioritise and organise own workload taking into consideration the competing demands of the service and ensure that all administration is carried out within the set timeframe.
• Dealing sensitively with any complaints, problems or issues arising highlighting and where necessary referring the situation to the Admin Lead as appropriate.
• This post is full-time Monday – Friday 09:00 – 17:00 but the post holder will be expected to have some flexibility with the working hours.
• To act as a focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, other health professionals and staff within the Trust, GP’s, Social Workers, Service Users, Carers and any other appropriate external agencies.

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed.