Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Gastroenterology department with essential administrative tasks and communication.
- Company: Join Cwm Taf Morgannwg University Health Board, a compassionate NHS organisation.
- Benefits: Part-time hours, competitive salary, and a supportive team environment.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: Previous administrative experience and good typing skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 21300 - 22700 £ per year.
Main area Gastroenterology Grade Band 3 Contract Fixed term: 12 months (due to service needs) Hours Part time – 22.5 hours per week Job ref 110-AC293-1025
Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Princess of Wales Hospital Town Bridgend Salary £25,313 – £26,999 pro rata Salary period Yearly Closing 19/10/2025 23:59
Administrative Officer
Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
An exciting opportunity has arisen to join the busy Gastroenterology department at the Princess of Wales Hospital.
The post holder will support the Directorate with administrative tasks as required by the directorate management team, including audio typing, general administration and waiting list management.
The post holder will also be expected to manage and prioritise their own workload using experience and initiative, and act as communication link for the Senior Management Team. This will involve the post holder being able to communicate with various services and agencies, internal and external and with personnel at all levels.
Main duties of the job
· Require excellent verbal communication skills responding to enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors is essential. The post holder may also be required to deal with communication barriers which will require tact and diplomacy.
· Be responsible for a number of administrative and clerical tasks, which could include but not be limited to, up-dating patient pathways correctly and managing clinic outcomes, up-dating WPAS in line with UHB guidelines, as well as generic administrative duties e.g. photocopying a variety of documents as requested, filing papers and electronic documents in appropriately organised systems, and ensuring that they are available to the team as and when required.
· Be responsible for audio and/or copy typing of clinic letter under the supervision of the secretarial team, including numerical data, details for projects or lectures consistent with the clinical work/service requirement.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
For full details and information on the role please see attached Job Description and Person Specification.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn\’t need to have skills in Welsh, we\’ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Person specification
Qualifications
- NVQ Level 3 or equivalent
- Welsh Language Skills (Level 3 and above/B1) are Desirable for this Role.
Experience
- Previous Administrative Experience
- Typing Qualification/Experience
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
#J-18808-Ljbffr
Administrative Officer employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working at Cwm Taf Morgannwg. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills match the job description and be ready to share examples of your experience in managing workloads and communicating effectively.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from the team, let them know why you’re excited about working in the Gastroenterology department and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at Cwm Taf Morgannwg.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Officer. We want to see how you can contribute to our Gastroenterology department, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your verbal and written communication skills in your application. We’re looking for someone who can handle sensitive situations with tact and diplomacy, so give us examples!
Highlight Relevant Experience: If you've got previous administrative experience or typing qualifications, make them stand out! We want to know how your background prepares you for managing tasks like updating patient pathways and audio typing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive it and can consider you for this exciting opportunity at Cwm Taf Morgannwg University Health Board.
How to prepare for a job interview at Transformationunitgm
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Administrative Officer in the Gastroenterology department. Familiarise yourself with the specific tasks mentioned in the job description, like audio typing and managing patient pathways. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice responding to common interview questions out loud. You might even want to role-play with a friend or family member. Focus on conveying information clearly and empathetically, especially when discussing sensitive topics, as this will reflect your ability to handle emotional situations with patients.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of examples from your past experience where you successfully juggled multiple responsibilities. Highlighting your organisational skills will reassure the interviewers that you can handle the demands of the role effectively.
✨Embrace Diversity
Cwm Taf Morgannwg University Health Board values diversity and inclusion. Be ready to share your experiences working in diverse teams or with individuals from different backgrounds. This will show that you align with their core values and are committed to creating a supportive environment for everyone.