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- Tasks: Join our team as an Administrative Assistant, supporting mental health services with various admin tasks.
- Company: Be part of Midlands Partnership University NHS Foundation Trust, dedicated to community health and wellbeing.
- Benefits: Enjoy flexible working, generous leave, health support, and career development opportunities.
- Why this job: Make a real impact in mental health care while developing your skills in a supportive environment.
- Qualifications: NVQ 2 in Business Admin or equivalent experience, plus at least one year in an admin role.
- Other info: Work part-time, 30 hours a week, in a friendly, dynamic team focused on quality care.
The predicted salary is between 19400 - 27400 £ per year.
Main area Administration Grade NHS AfC: Band 2 Contract Permanent: Part time Hours Part time – 30 hours per week (Monday, Wednesday, Thursday, Friday 9.00am to 5.00pm) Job ref 301-BK-25-7107257
Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site North East Shropshire CMHC, Cottage Hospital Town Market Drayton Salary £24,465 per annum (pro-rata) Salary period Yearly Closing 29/07/2025 23:59
Administrative Assistant
NHS AfC: Band 2
Job overview
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant/Receptionist to join our Adult Mental Health Services situated in Market Drayton. The Service offers mental health care and treatment across a variety of different age ranges and presentation. Y ou may already live in Shropshire or are considering relocation to an idyllic semi-rural location.
The post holder will be working as part of a team along with Administrative Assistants and Medical and Clinical Administrators. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
We are looking for someone that can identify with the following skills:
- Enthusiasm to provide a high quality administrative service
- Strong computer skills in particular Word and Outlook
- Good grammar and written skills
- Honesty, integrity and commitment
- Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
- Strong and confident customer service skills
- Team player
- Able to work well in an ever changing multi-professional team – including but not limited to Consultants, Prescribers and GP’s.
Main duties of the job
We are looking for a Administrative Assistant/Receptionist working 30 hours per week (Monday, Wednesday, Thursday and Friday), supporting the Adult Mental Health Services based in Market Drayton. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to patients. The administration offices are busy, and the role is challenging but it is also rewarding .
What will the role entail?
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
- Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
- Type a range of documents including emailed requests, copy typing, and audio transcription (via digital dictation system) generated by the mental health pathway teams.
- Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
- Manage and deal with calls from service users, families, carers, and other professionals.
- Support the team in carrying out admin work requests via the centralised admin inbox.
- Confidently handling queries of a challenging/sensitive nature.
- Concise and accurate message taking.
- Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Working for our organisation
Working for our organisation
By joining Team MPFT, you will be helpingyour communities and in return for this, we will support you by:
- Supporting your career development and progression
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
- And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Detailed job description and main responsibilities
For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position, please contact Sian Wallis: Sian.Wallis@mpft.nhs.uk
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications.
Person specification
QUALIFICATIONS & TRAINING
- NVQ 2 in Business Admin (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience
- Minimum 1 year of admin experience
EXPERIENCE
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision
- Dealing with the public
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system
SKILLS, KNOWLEDGE & ABILITIES
- Demonstrate effective verbal and written communication
- Proficient in the use of computer packages including Microsoft Office
- Ability to produce documents and reports to a high standard from handwritten and audio transcription
- Ability to prioritise workload in order to meet conflicting demands and deadlines
- Ability to work on own initiative
- Demonstrate an understanding of the importance of effective teamwork
- Understanding of the importance of confidentiality and maintaining confidentiality
- Excellent telephone skills
- Willing to travel to other locations as and when required
- Customer Service Skills
PERSONAL ATTRIBUTES
- Ability to be flexible to meet the needs of the service
- Able to identify own development needs and willingness to undertake further training and development
- Motivated, reliable effective team player with a positive attitude
- Ability to demonstrate the positive application of our behaviours: lead by example, respectful, honest and trustworthy, caring and compassionate and listen and engage
Employer certification / accreditation badges
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Administrative Assistant employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Familiarise yourself with the NHS and its values. Understanding the core principles of the NHS will help you align your responses during any interviews and demonstrate your commitment to providing high-quality care.
✨Tip Number 2
Brush up on your computer skills, especially in Microsoft Office and any patient administration systems like RiO. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as handling sensitive queries or prioritising tasks under pressure. Practising how you would respond can help you articulate your problem-solving skills effectively.
✨Tip Number 4
Network with current or former employees of the NHS, particularly those in administrative roles. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in healthcare settings. Emphasise skills like proficiency in Microsoft Office, customer service, and any experience with patient administration systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS. Mention specific examples of how your skills align with the job requirements, such as your ability to handle sensitive queries and work in a team.
Highlight Relevant Qualifications: Clearly list any qualifications related to business administration, such as NVQ 2 or equivalent experience. If you have experience working in the NHS or with patient clinical systems like RiO, make sure to include that.
Proofread Your Application: Before submitting, carefully proofread your application for grammar and spelling errors. A well-written application reflects your attention to detail, which is crucial for an Administrative Assistant role.
How to prepare for a job interview at Transformationunitgm
✨Showcase Your Administrative Skills
Make sure to highlight your experience with administrative tasks, especially those relevant to the NHS. Be prepared to discuss your proficiency in using software like Microsoft Office and any patient administration systems you've worked with.
✨Demonstrate Customer Service Excellence
Since the role involves interacting with service users and professionals, be ready to share examples of how you've handled challenging customer service situations in the past. Emphasise your strong communication skills and ability to remain calm under pressure.
✨Emphasise Teamwork and Flexibility
The job requires working as part of a multi-professional team. Prepare to discuss your experiences working collaboratively and how you adapt to changing priorities. Highlight your willingness to support colleagues and contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and quick thinking. Think of scenarios where you had to prioritise tasks or manage conflicting demands, and be ready to explain your thought process and the outcomes.