Emergency Operations Centre (EOC) Administration Officer in Wakefield

Main area Administration Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 174-EOCAO-080926

Employer Yorkshire Ambulance Service NHS Trust Employer type NHS Site Wakefield Town WAKEFIELD Salary £28,392 - £31,157 per annum Salary period Yearly Closing 18/10/2026 23:59

NHS AfC: Band 4

Job overview

EOC Administration Officer will support the EOC Operational and Senior Management Teams in carrying out administration functions associated with their varying roles. This includes but not limited to training and onboarding admin of new staff, governance processes and general administrative duties such as note taking.

They will be required to support the wider EOC in terms of equipment procurement delivery/returns and also co-ordination Staff Recognition & Awareness initiatives.

They will managed and coordinated by the EOC Administration Coordinator to ensure that EOC have a consistent source of administration support.

Main duties of the job

The EOC Administration Officer will work as part of a team to arrange, facilitate and record the various meetings which take place that pertain to EOC core business.

They will collate, disseminate and update and associated documentation for these meetings. They will work under their own initiative to ensure that recurring tasks are completed. This may include but is not limited to arranging recurring meetings or preparing regular staff communication.

The EOC Administration officer will have freedom to act, responding to workload in conjunction with EOC Administrator Coordinator, ensuring all tasks are completed on time and to a high standard.

They will handle confidential data in accordance with current regulations and will report to interested parties as requested by the Operational and Senior EOC management Team.

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Detailed job description and main responsibilities

To establish good working relationships at all levels and in all disciplines throughout the Trust as appropriate to carry out role within the department

• Maintain a professional working relationship with members of the public, colleagues and other health care professionals
• To ensure all communication adheres to the YAS values and is in-line with the behavioural framework
• Working closely with Operational Managers within EOC to support the application of YAS policies and procedures
• To produce timely documentation following meetings to all relevant delegates, requiring prolonged periods of concentration to ensure accuracy of minutes
• To provide administration support to EOC functions which may require working with both internal and external stakeholders
• Ensuring the timely communication of EOC Awareness and EOC alerts conveying learning from untoward incidents to EOC staff
• To work closely as a team to provide a cohesive and centralised administrative function for EOC
• Communicate routine, complex and sensitive information displaying tact, diplomacy, sensitivity and empathy

Person specification

• Competent in all Microsoft Office applications

Experience

• Experience of administrative systems and processes
• Experience of administration and office routines
• Experience of team-based working

Personal/Other

• Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
• Good interpersonal skills and able to develop effective working relationships, and demonstrate professional credibility with colleagues
• Self-motivated – able to work on own initiative

As an employer, we value the contribution that every individual makes to the success of the organisation, and we are committed to the NHS People Plan’s and our own Trust’s shared priority of "Looking after our People" by supporting the health and wellbeing of our employees. This includes those who may face barriers and disadvantages when applying for a role, carrying out their role or progressing their career at Yorkshire Ambulance Service NHS Trust due to a disability, impairment, long term health condition or neurodivergence. The Trust can provide various workplace adjustments which will support employees and candidates to overcome those barriers.

A s an applicant, it’s important that you have the time, resources and space to fully participate. We want to support you in showing your skills, values and competencies at every stage of the recruitment process. Please contact us via email yas.recruitment@nhs.net if you need any further support or adjustments with your application.

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £46.70 for an enhanced check and £25.70 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

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