Are you an organised, compassionate and customer-focused administrator looking to make a difference to patients' lives? An exciting opportunity has arisen to join the team at the West Wing Clinical Research Centre (WWCRC), NIHR The Royal Marsden Clinical Research Facility, one of the world's leading cancer research centres. In this varied role, you will provide reception, scheduling and administrative support, helping to ensure patients receive a seamless and positive experience throughout their research journey.
Working closely with patients, families, research teams and WWCRC clinical staff, you will coordinate appointments and treatments, manage patient records, respond to enquiries and contribute to the efficient running of the unit.
The successful candidate will have experience working in a healthcare environment, excellent communication and organisational skills, strong IT skills with experience with Epic an advantage and the ability to work effectively under pressure.
If you are motivated, a proactive team player with a commitment to delivering high standards of customer care and service excellence in a busy clinical environment, we would love to hear from you.
Main duties of the job
The West Wing Clinical Research Centre Administrative Assistant/ Scheduler/ Receptionist post is an integral position within The West Wing Clinical Research Centre (WWCRC) team, under the supervision of the Sister of the unit and the Matron. The post holder will assist with all administrative aspects of the unit including data collection, reception and clerical duties to maintain an efficient, welcoming and proactive administrative and receptionist service.
The post holders must adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication to staff and visiting patients and their families.
The post holders will assist with all administrative aspects of the unit including:
Scheduling a range of treatments.
Booking appointments.
Providing a welcoming and helpful reception for day and outpatient areas.
Other clerical duties associated with the running of the WWCRC
A uniform will be provided if required to ensure a neat and professional appearance.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For further information please refer to the job description and personal specification
These responsibilities will be carried out under the guidance of the Sister for WWCRC
Appointments, scheduling, and capacity management
- To deal with all patient research referrals from clinicians/ research nurses, ensuring that the treatment is scheduled within WWCRC guidelines.
- To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations regarding their appointment.
Clinic management
- To pre-prepare all clinics.
To run a highly efficient and patient-focussed reception service, including:
- To meet and greet all patients and visitors to the unit in the professional, courteous, and friendly manner.
General administration
- Maintaining filing systems as required, and ensures all appropriate paperwork is filed in the correct place.
- Ensuring accurate updating of patient demographic details on the Patient Administration System and medical notes.
Person specification
Education/Qualifications
- ELC (European Computer Driving Licence) or Equivalent
- NVQ Customer Care
Experience
- Minimum of six months working in a healthcare environment
- Understanding of working with patients who are critically and chronically ill Previous office
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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