Team Based Administrator in Stafford

We have an opportunity for a Team Based Administrator to join our CYP Eating Disorders Service in Stafford. You will be working within a small, supportive team, playing an important role in helping the service run smoothly and ensuring that staff have the administrative support they need to provide a high-quality service. This is an office-based role, working 22.5 hours per week, with a working pattern of Monday, Thursday and Friday. Please note that the working pattern is fixed.

Are you organised, proactive, and confident working independently? Do you enjoy taking initiative, managing your workload effectively, and ensuring deadlines are met? Experience of using 8x8, RIO and Hybrid Mail would be advantageous, although this is not essential, as training will be provided. This is a great opportunity for someone who is self-motivated, organised, approachable, and able to work well as part of a team. You will need to be able to manage competing priorities, use your own initiative, and take pride in delivering an efficient and reliable administrative service.

Main duties of the job:

• To provide general administrative services to support the smooth running of clinical services including:
• Typing letters and reports
• Collecting and inputting statistical information as required and ensuring that reports where requested are delivered within timescales
• Making bookings and cancellations e.g. training places, rooms and interpreters
• Supporting diary management of an individual or individuals (arranging meetings etc)
• Monitoring of an individual or team inbox
• Providing general non-clinical advice, information and guidance to children and young people, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team
• Dealing professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquiries about services - liaising with professionals where required and escalating as appropriate

Working for our organisation:

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities. We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications. Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Person specification:

Qualifications and Training:

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• RSA Stage III Word Processing / Text Processing or equivalent NVQ/ Level 3 Business administration

Experience:

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Experience of dealing with sensitive/distressing issues
• Previous experience of data input
• Experience of using RIO

Skills, Knowledge & Abilities:

• Demonstrate the ability to prioritise workload in order to meet deadlines
• Demonstrate an understanding of the importance of effective team working
• Demonstrate an understanding of the importance of confidentiality
• Demonstrate a high level of communication skills, both written and verbal
• Excellent organisational skills and work on own initiative
• Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.

Personal Attributes:

• Demonstrate a willingness to undertake further training and identify own development needs
• Flexible and adaptable approach to work
• Ability to travel if required

For further information or informal visits please contact Kelly-Marie Hewitt at kelly-marie.hewitt@mpft.nhs.uk or call 0300 123 0997.