At a Glance
- Tasks: Support patients in their rheumatology care journey and ensure they receive timely appointments.
- Company: Join the NHS at University Hospitals of Morecambe Bay, committed to inclusive healthcare.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a diverse team dedicated to high-quality patient care.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: NVQ3 in Business Administration or equivalent experience; strong IT and communication skills required.
The predicted salary is between 28392 - 31157 £ per year.
An exciting opportunity has arisen for a crucial admin role as a Pathway Navigator for patients under the care of Rheumatology and will be the central point of contact for the patients; helping to ensure the individual needs of the patient are supported and that care is built around those needs.
Main duties of the job:
- You will provide direct support for patients to maintain their engagement in the surveillance pathways ensuring that they receive their surveillance scans on schedule.
- Working closely with the Rheumatology CNS and wider Rheumatology team.
- As the central point of contact you will be involved with maintaining both effective communication with and on behalf of the patient, signposting to other resources and information as defined by patient need and liaising with staff and services to ensure tests and appointments are scheduled.
- A key element of the role will be to maintain and populate tracking lists for both nurse-led and consultant clinics and to track patients through their RTT pathway, as such, you must have excellent IT and data entry skills.
- As this is a central contact point you will be predominantly based on site at Royal Lancaster Infirmary.
Person specification:
- Education and Qualifications:
- NVQ3 in Business Administration or equivalent or relevant experience
- ECDL or recognised typing qualification or relevant experience
- GCSE Maths and English or Equivalent
- Proficient in use of Microsoft office specifically EXCEL
- Experience:
- Experience of undertaking a range of secretarial duties to include:
- Diary management
- Typing correspondence
- Answering telephone queries
- Audio typing
- Knowledge and use of medical terminology
- Experience of using MS Office systems
- Experience of overseeing a small team of staff
- Previous experience as a Secretary in a medical setting including waiting list management
- Experience of using a Patient Database
- Experience of using digital dictation machines and software
- Experience of working with spreadsheets and databases
Please note that shortlisted applicants will be contacted by email. The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.
Rheumatology Patient Navigator employer: Transformation Unit
The Shrewsbury and Telford Hospital NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth within the NHS framework, staff can engage in meaningful work that directly impacts patient care in a collaborative environment across two dynamic hospital sites. Join us to be part of a transformative healthcare journey that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Rheumatology Patient Navigator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Transformation Unit.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Transformation Unit.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Transformation Unit, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Rheumatology Patient Navigator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Transformation Unit.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Transformation Unit.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Transformation Unit. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Transformation Unit. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Transformation Unit
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Transformation Unit’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
