Receptionist/Administration Assistant

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.

An exciting opportunity has arisen for 2 Band 2 Administration Assistant / Receptionist within Community Care Services at Mersey Care NHS Foundation Trust. This role is a key position, providing a professional, welcoming, and customer-focused administrative support service. You will support clinical teams and patients as part of the Therapies & Specialists Hub across the Community Division.

Main duties of the job:

• To provide an efficient and effective clerical service to the multi-disciplinary team.
• The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploading referrals and making appointments and all other associated tasks.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

At the heart of all we do is our commitment to -perfect care- – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Person specification:

• Qualifications: GCSE or NVQ2 or equivalent experience, Customer Service Qualification.
• Skills/Knowledge/Experience: IT Literate, Proven experience of word processing, spreadsheet, and email software, Experience of using patient administrative systems, Effective communication and interpersonal skills including telephone skills and face-to-face communication, Experience of general administration office skills – filing, photocopying, faxing, note taking, Experience of working to conflicting demands and work effectively within teams, Ability to work in a confidential and sensitive manner, Ability to plan, prioritise and schedule own work, Able to work flexibly in accordance with service needs, Experience of handling cash/raising invoices relating to patient charges, Good organisational skills, Ability to work without supervision.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.

If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.

The Trust expects all post holders who require an enhanced DBS for their role and work in Children’s & Young People services to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.