Clerical Officer - Radiology Booking Services in Preston

Employer Lancashire Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Preston Hospital Town Preston & Chorley Salary £25,272 per annum, pro rata Salary period Yearly Closing 11/09/2026 23:59

Clerical Officer - Radiology Booking Services

Band 2

Job overview

We’re looking for you to join our department for a total of 32.25 hours per week. We can’t wait to meet you!

We always say that our clerical officers are the back bone of our departments and this role is no different!

Our booking services Clerical officers are the first friendly faces our patients will see on reception when attending the imaging department and your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff. Don’t worry, no two days are going to be the same!

We aim to ensure that our patients have a positive experience when coming into the department; this will include meeting and greeting them as they come into the department, supporting with the booking of their appointments, answering any queries and concerns that they may have and ensuring that an appointment letter has been sent to them.

Whilst experience working in an admin environment would be beneficial, it is not essential as full training will be provided. If you’re a welcoming person with an approachable manner this will be key to providing a professional and courteous service to all visitors and staff and will help you succeed in this role!

Main duties of the job

So what does a day in the life of a clerical officer look like?

You will be performing an ambassadorial role, representing the department and the Trust as a ‘front of house’ reception service. You will be meeting and greeting different patients and colleagues alike! You’ll have a variety of different admin tasks to complete, such as organising incoming and outgoing post, typing letters and other correspondence, filing reports and results and entering data onto our Trust systems. You’ll also have the opportunity to put your excellent communication skills to the test, as you will be answering incoming telephone calls to the department and liaising with other departments across the Trust as necessary.

To provide a first class service for patients and staff alike. To support each other and the day to day running of the diagnostic imaging department through being helpful and accommodating towards all.

With this in mind, it really paints a picture of how our department is like our family, where we support each other day to day..

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Duties will include, but not be limited to:

• Demonstrate an approachable, courteous, efficient appointment service to all health care professionals, patients, carers, relatives and visitors.
• Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other healthcare professionals, utilising a variety of communication methods including verbal and electronic.
• Constructively manage barriers to effective communication.
• Maintain confidentiality at all times as required by legislation and Trust Policies.
• Respond to external and internal queries from staff, patients and others and refer on to the appropriate person.
• Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including non-verbal, verbal and electronic.
• Perform an ambassadorial role, representing the Trust at a “front of house” reception service acting in a professional, courteous and customer-focused manner at all times.
• Organise incoming and outgoing post, referring enquires to appropriate person as necessary.
• Type letters or other correspondence.
• File reports and results.
• Ensure any changes to patient demographic details are updated immediately on the Electronic Patient Record system.
• Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care, ensuring that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
• Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
• Escalate any major issues to the Supervisor/Manager as appropriate.

Person specification

Qualifications and Experience

• Good standard of education
• IT qualification or related experience
• English language and Maths GCSE level C or equivalent
• ECDL or equivalent experience

Knowledge and Experience

• Experience of working well as part of a team
• Aware of importance of maintaining confidentiality
• Understanding of diversity and equality issues particularly relating to minority communities
• Previous experience of working on reception
• Previous experience of working in a busy appointments environment
• Knowledge of health and safety and security issues of self and others

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.

AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contactingaskworkforce@lthtr.nhs.uk

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here .

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

We look forward to hearing from you soon!

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.