Administrator - Pharmacy Homecare and High Cost Drugs in Preston

Join Our Amazing Team and Make a Difference! At Lancashire Teaching Hospital NHS Trust, we believe that every role counts and that every team member plays a part in delivering exceptional care to our patients. If you are a highly organised, detail-oriented individual who loves supporting others, we want you to join us as a Clerical Officer! As a key member of our Homecare Pharmacy Team, you'll be at the heart of our operations, making sure everything runs smoothly behind the scenes. Your attention to detail and excellent organisational skills will help us provide the best possible care to our patients, every single day.

Main duties of the job:

• You will be in the nerve centre of our operations, your role will involve planning and prioritising the homecare administrative workload within Homecare pharmacy.
• Working with clinicians and Clinical Nurse Specialists to ensure that prescriptions are received and processed in a timely manner.
• You will provide administrative support in the monitoring and invoicing of external homecare services for the supply of medicines to patients in the home environment.
• Challenging and recording any invoice discrepancies and escalating when appropriate.
• You will be responsive to queries from staff, patients and external suppliers.

Working for our organisation:

We are one of the largest trusts in the Country, providing district general hospital services to people in Preston and Chorley and specialist care (Neurology, Neurosurgery, Burns and Plastics, Oncology, and Renal Medicine) to 1.5m people across Lancashire and South Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare across our local towns. You will have access to varied development opportunities, learn new skills, meet fabulous people and do things you have never done. You will learn about working in a hospital, interacting with people from all different roles to build skills and enhance your career path. Everything we do centres around patient care which means your role is important and something to be really proud of.

Detailed job description and main responsibilities:

• Communication: Communicates all relevant information and advice to the pharmacy, nursing and medical teams, patients and service users as required.
• Service Delivery: Supports the department to provide a safe and high quality homecare service in line with the Professional Standards for Homecare Services (Royal Pharmaceutical Society).
• Team work: Contributes to effective team working within homecare and across pharmacy. Acts as a role model, presenting a positive image of self, team and the organisation. Develops positive relationships with internal and external key personnel.
• Learning and Development: Maintains and develops own competence and seeks to extend the scope of personal knowledge and skills within scope of role and professional practice, policies and legislation. Completes mandatory Trust training and any other relevant mandatory training requirements.
• Quality and Governance: To contribute to ensuring the quality of homecare services. To comply with current legislation, good practice, organisational and professional codes of practice and ethical standards. To ensure compliance with medicines legislation. Proactively manage risk and maintain safety, conforming to health, safety and security legislation, policies, procedures and guidelines.
• Service Improvement: Contribute to the delivery of the Department Service plan and developments.
• Financial management: Support the department to deliver targets and achieve financial balance.

Person specification:

• Qualifications: GCSE x 5 Grade C/4 including Maths, English, ECDL or equivalent IT qualification.
• Knowledge and Experience: General IT knowledge and experience. Understanding of homecare medicine services. Experience dealing with patients, service users or customers. Experience handling confidential information accurately. Experience with Pharmacy IT systems. Experience in Pharmacy services. Experience in homecare processes and drug ordering pathways.
• Skills: Numeracy skills: able to perform calculations. Literacy skills: able to provide and follow instructions. Strong communication and interpersonal skills. Able to prioritise workload. Able to use initiative. High attention to detail. Able to work under pressure & meet deadlines. Methodical and accurate. Able to work in a fast-paced environment. Confident using Microsoft Office. Ability to coordinate small team tasks.
• Values and behaviours: Caring and compassionate. Respectful and recognises individuality. Enthusiastic and self-motivated. Committed to high standards and accuracy. Reliable and flexible. Team player; approachable and supportive. Self-aware. Manages emotions appropriately. Committed to quality & service improvement. Accepts guidance and feedback. Responsible and accountable. Adaptable and open to change. Committed to training and self-development.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post.