Patient Pathway Coordinator - Specialist School Nursing

Main area Community Paediatrics Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (Monday - Friday 8:00am - 2:30pm) Job ref 391-NMUH-8193038

Employer Royal Free London NHS Foundation Trust Employer type NHS Site St. Michael's Community Hospital Town London Salary £33,262 - £36,027 Per Annum (pro rata) Including HCAS Salary period Yearly Closing 12/10/2026 23:59

Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

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We are seeking to appoint a dynamic and enthusiastic candidate to the role of Patient Pathway Coordinator, located at Cedar House, within our St. Michael's Community Hospital site within the Specialist School Nursing team.

The appointed candidate will provide a high-level administrative service to the team of nursing staff to ensure the best level of care can be provided to all patients and service users who come into contact with the team. Training will be provided as required, and this role is a perfect opportunity for candidates wishing to pursue a career in the NHS within Operations.

The post is based in the Special school’s Nursing team (SSNT) which covers several special schools in the borough of Enfield, currently the special schools have a total of 17 sites and special schools support CYP with a range of needs from several physical disabilities to mental health and communication concerns.

The function of the team will be to provide care to children with nursing needs in the schools, but also to coordinate care plans and teach education staff/parents or carers in manging the health care needs of their child or young person.

Please note:

We reserve the right to close this vacancy early if we receive sufficient applications for the role. The successful applicant may not work in Paediatrics upon completing their apprenticeship should no vacancies be present.

Main duties of the job

The postholder will join a high performing administration team maintaining all patient pathways within the Enfield Community Services – Specialist School Nursing team, working alongside our Consultant Community Paediatricians, Community Nursing team, Speech & Language Therapists, and support staff from across the Health Unit.

The postholder is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.

The postholder will proactively manage and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved. They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.

Working for our organisation

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other IC’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an IC infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Detailed job description and main responsibilities

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

Person specification

Education & Professional Qualifications

• Educated to GCSE Level 4/C or functional skills level 2 or equivalent in English and Maths.
• Qualification in business administration at minimum of Level 2 or equivalent experience.
• Qualifications in IT services.

Experience

• Previous experience working within an administrative role.
• Experience dealing with the public in a workplace setting.
• Knowledge of NHS service provision including the pathway of care
• Knowledge of spreadsheet and data set maintenance and audit.
• Knowledge of key NHS systems including Careflow, DictateIT, CIP, DA Languages, and Envoy Messaging.
• Knowledge of confidentiality and data protection principles.
• Knowledge of health and safety Equality and diversity
• Experience of using a full range of IT/Patient administration systems
• Prior experience of patient administration work in a healthcare setting.
• Previous experience working within an administrative role within an NHS setting.Ability to pay attention to detail.
• Ability to deal with difficult conversations and concerns.
• Able to work both autonomously and as part of a group setting.
• Able to meet changing and tight deadlines whilst delivering high quality results.
• Ability to adhere to provided instruction and processes.
• Good organisational skills.
• Ability to use MS Office package as required for the role.

Personal Qualities & Attributes

• Enthusiastic and motivated.
• Good interpersonal skills.
• Professional approach to work.
• Accountability – Takes responsibility for own actions and promotes good team working.
• Openness – Shares information and good practice appropriately.
• Mutual respect – Treats others with courtesy and respect.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

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