Op RESTORE Pathway Navigator

Main area Trauma Grade Band 5 Contract Fixed term: 16 months (FTC until 31 March 2028) Hours Full time - 37.5 hours per week Job ref 290-SCCS-2366

Employer Imperial College Healthcare NHS Trust Employer type NHS Site St Mary's Hospital Town London Salary £32,073 - £39,043 pa Salary period Yearly Closing 18/10/2026 23:59

Op RESTORE Pathway Navigator

Band 5

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Op RESTORE is an NHS service hosted by Imperial College Healthcare NHS Trust that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces.

This is an opportunity for a motivated, driven and enthusiastic individual with a passion for veteran’s healthcare or with experience of working in the Armed Forces to help the service develop an understanding of veteran wellbeing to support referrals into the service.

This is a non-clinical role and successful candidates will have a strong admin background and be comfortable working on their own. They will be experienced in healthcare navigation to support the roll-out of Veteran-Initiated Referrals over the coming year. Through this they will be liaising with veterans on the phone and with GP practices, military charities and NHS Trusts.

Please note this is a homeworking post – the expectation is that the post holder will be based at their home with occasional travel into London or other parts of England for internal and external meetings.

Main duties of the job

• Op RESTORE is an NHS service that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces. The service supports the referrals for veterans received by GPs and provide oversight and direction to the onward clinical pathways for veterans.
• To develop, support and implement plans for providing first contact with veterans referred into the service, for completing assessment checklists and for supporting the onward navigation of statutory and non-statutory services in support of the service.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• Degree or foundation degree or equivalent qualification/experience

Experience

• Experience working with a multi-professional team.
• Experience of direct patient contact including telephone and face to face contact.
• Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
• Recent experience working with veterans or in veterans services
• Experience of working in a welfare setting

Skills/Knowledge/ Abilities

• Advanced key board skills - Microsoft Word and Excel
• Ability to adapt to new working practices, learn new software systems and acquire new knowledge
• Ability to work as a member of a team, closely and harmoniously with others.
• Knowledge and understanding of the NHS in wider context.
• Experience of working with the Armed Forces community

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Application numbers

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

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